Review Time
I rang EDF with a query about switching my variable tariff to a fixed one. I spoke to a lady named Pearl who was helpful in aiding me navigate the security questions, fully answered my query and transferred me into the new tariff. Pearl was polite, patient and displayed an excellent telephone manner. Altogether a worthwhile and enjoyable experience, and an exemplar of customer service. Thank you !
There was an error on my bill that took a while for it to show and resulted in me owing EDF more than I expected. This is not great but their customer service dept staff - Godson, team 17b took a lot of time to look into it and rang back to slowly explain where the error occurred And followed up with another call to explain final resolution.The staff are excellent in this dept. Without the care of Godson in particular I would probably still unable to identify where the error occurred. It’s unusal but nice to have a positive interaction with customer care staff human and not have to deal with an AI bot. I’ll probably renew with EDF because of this staff member.
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We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
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