edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Fast Response

My query was resolved very quickly. Thank you!

5
Date of experience: Nov 21, 2025
Emily
Jane was great!

Jane was really helpful and explained everything to me. She reassured me that my energy inflation on the direct debit was incorrect and worked to rectify the issue for me. 4 stars as the emails still say the wrong £ payments. But appreciate this is out of Janes control. Thanks Jane!

4
Date of experience: Nov 21, 2025
Elsie Sheen
Easy to talk to and sort out my problem

5
Date of experience: Nov 21, 2025
Cole
Gold Standard support from Stephen - give him a pay rise!

I recently contacted EDF Energy regarding a billing issue, and I was fortunate enough to be assisted by Stephen. His service was absolutely fantastic from start to finish. He demonstrated exceptional knowledge, explained everything clearly, and guided me through the issue with real expertise. Stephen was patient, thorough, and took the time to answer all of my questions without ever making me feel rushed.It’s rare to receive such attentive and genuinely helpful customer service, and I really appreciate the effort he put in. Thank you, Stephen, for making a stressful situation so much easier to deal with.

5
Date of experience: Nov 21, 2025
Karin Rollinson
Thanks Lewis

Thanks Lewis

5
Date of experience: Nov 21, 2025
Katie james
Karolina (team 14i) was really helpful…

Karolina (team 14i) was really helpful and gave excellent customer service. Thank you Katie James

5
Date of experience: Nov 21, 2025
LESLEY
Very Happy with Customer Service

Your colleague i spoke with was extremely helpful and answered my question quickly and informatively. Came off the call feeling reassured,

5
Date of experience: Nov 21, 2025
Jo Miness
No wait before spoke to someone.

Not long before spoke to staff member.After discussion received good clear answers

5
Date of experience: Nov 21, 2025
Jaqueline
I I contacted EDF Energy to check if I…

I I contacted EDF Energy to check if I could get a cheaper deal. I spoke to Julie who was really helpful and explained everything to me. She took her time to explain all the details including the Sunday saver. I have gone on the two year deal and I have altered my monthly payment to £145. I would like to thank Julie for all her help and the way she explained everything which helped me understand the way it works. Thank you, Jacqueline White.

5
Date of experience: Nov 21, 2025
Douangdeun
Was very help full and clear and easy…

Was very help full and clear and easy understand had good companion

5
Date of experience: Nov 21, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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