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edfenergy.com

edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%
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Filtered Reviews

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Review Time

Anne
Very pleasant lady …

The lady on the phone was very pleasant and sorted out my problem no bother that’s how I am giving here a 5 stars

5
Date of experience: Nov 21, 2025
jgreen
Thank you Geoff

Geoff was very friendly and helpful and resolved my issue very quickly.

5
Date of experience: Nov 21, 2025
customerJag Bulsara
I have been trying for the last two…

I have been trying for the last two months to open an account with EDF to move to new premises. My experience has been nightmare with most of the call handlers until I spoke to AGATA this morning who solved all my problems by sorting out everything and she was absolutely angel and I now have electricity connected with just one phone call with her

5
Date of experience: Nov 21, 2025
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Angela
I was able to talk to someone who…

I was able to talk to someone who listened to me and didn’t judge me as I suffer from anxiety. I am elderly and not good with technology. Joanne was helpful and courteous.

5
Date of experience: Nov 21, 2025
Customer
Helpful Alex.

I rang EDF, was answered immediately after choosing which service I needed. I spoke to Alex Gibson who was extremely helpful and nice, resolved my problem immediately for me and I was off the phone in about a minute. I have rung other companies and waited a hour and half before I was even answered. Well done Alex and EDF.

5
Date of experience: Nov 21, 2025
Carole
Phone call I made there is nothing else to say

She was very helpful nothing else to say I was happy with the service I got

4
Date of experience: Nov 21, 2025
Mr Paul Marsh
Rebooking an appointment

The person who handled my call was very thorough, not only re-arranging my appointment but helping to bring my account up to date and help understand why my billing was being managed in the way it was, excellent service.

5
Date of experience: Nov 21, 2025
Ramanie
Ben from Team M was very helpful…

Ben from Team M was very helpful and efficient with his service. My call was picked up straight away and the whole thing was done in under ten minutes. Thankyou Ben

5
Date of experience: Nov 21, 2025
Karen
Kieran was really helpfull

Kieran was really helpfull, made it easy for me to understand, didn't have to wait on the phone for ages, thank you Kieran.

5
Date of experience: Nov 21, 2025
SARAH BROWN
Refund question

Joanne (team P)was really quick at getting back to me, was friendly and helpful and I had my issue resolved within a day!

5
Date of experience: Nov 21, 2025
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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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