Review Time
These pumps come with a premium price tag. Yet my experience has been anything but. My pumps (yes I bought two), don’t pump properly . With or without the adjustment for nipple size. The milk keeps leaking out wasting SO MUCH! I end up having to sit still and press them onto my chest in order for the milk to be captured. I may as well not have gotten wireless pumps. Speaking to their helpdesk support is absolutely useless. I bought mine in Nov 2024. Only started using them around Aug 2025 (baby was born in April). It’s been awful. I wish I hadn’t spent that money. While they laugh all the way to the bank.
When milk got caught in my Elvie tubes and hub I needed a replacement, and although I didn’t have the original order number (it was a gift a received over a year ago) customer care treated me like a mom in need and not just a customer. They replaced my pump and cords with no charge. I can’t recommend this company enough. Thank you so much, you have a lifetime customer in me
Replacement parts for the Elvie Stride have not been available since at least last August in the UK, with no indication of if or when they will ever be restocked. After giving me the run around with terrible WhatsApp customer service Elvie did eventually escalate my complaint and sent me a new Elvie Stride. However the valves, diaphragms and cups are supposed to be replaced every ninety days so in three months I am going to have exactly the same problem. I didn't need, want or ask for a replacement pump, just to be able to buy replacement parts for the one I had already paid Elvie a lot of money for. I assume the Elvie Stride pumps are now basically unsalable which is why they are sending the remaining inventory out free to try and shut up customers who aren't happy that their expensive medical device is unusable after three months.
Horrendous customer service. I am a working mom and expected things to be easy when I needed replacement parts. They say they are for working moms - I have written several emails, been back and forth on the phone and chat...I have no idea how much of my time this has taken at this point. If you're a working mom, you know your time is extremely precious. I absolutely do NOT recommend this product because of how awful and burdensome customer service has been when I had issues with my pump malfunctioning. I have not been able to use it since September. STILL WAITING ON THE PARTS! It's been a total waste of money
I recently reached out to customer service support and they where quick to respond and get my issue resolved that same day. I needed a replacement product and it arrived within 1-3 business days, making it easy to stay on track with pumping on the go. Great customer service and always friendly.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
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