Review Time
I only use my Elvie stride to pump - it works so well for me so when my hub died I reached out to the company and the woman was so helpful and responsive. She was able to send me a new hub within a few days even though my warranty was expired and I am so thankful! I would recommend Elvie to any mom as I believe your products are top notch!
I had such high hopes for the Elvie breast pump especially as the price is so high, but i’ve had nothing but issues since purchase (9 months ago). The parts (valves and seal) stop working after a short period of time and then require costly replacements. The suction isn’t great on the pump and you can’t steam sterilise (had to get a separate bucket for milton) the pump is a faff to put together and then find it takes multiple attempts to get it working. I often get to the end of a pump session and find no milk (when breasts are full)- you cannot see if there is milk collected during the pump session due to the design of the machine. Customer service is a joke- they just send the same ‘how to’ guides you can find on website and always copy and paste the same (word for word) text about how they care about my experience etc etc- it is so disingenuous given that it’s an automated reply.Lastly- the app is a joke- often tells me I’ve pumped 70-80mls despite the suction not working and only pumping a tiny amount.I have started to use the Medela hands free pump and it is so much better. Better fit, better suction, better customer service, better ability to see how much milk you’ve pumped. I ignored poor reviews for Elvie and wasted my money on an overpriced product, I urge you not to do the same. Spend your money elsewhere and avoid the hassle.
Customer service is awful. Please note that if you have any issues with what you buy they will not honor the refund or issue a replacement because it is not through their company, even though the Amazon site says elvie store and has their entire logo and branding on it. In addition, their storefront says specifically to shop on Amazon, but they will not honor the refund or the issue of a replacement.The pump on the left is the brand new parts that I purchased and washed. The silicone doesn’t fit the cup and will not seal.
The customer service is unparalleled. I’ve had to contact CS twice total. First time was regarding a breast shield fitting. Second time was regarding a technical issue with the pump motor. I was assisted quickly on both times. I especially remember the second time when I contacted about the pump issue. It was about 3am when I was awake for a pumping session and my pump had been failing. I had to seek for help and I used 24/7 online chats. I was skeptical, thinking I might be chatting with a robot and receiving scripted responses. But instead, I was helped by a real person who placed a replacement order for me. The chat interface was easy to use and the chat history is all kept. Even when I took some time to respond, the chat didn’t end or expire. The tech support was quick to provide solution. There was no lengthy review or approval process. Elvie really understands the pump journey for a new mom and, of all challenges with motherhood, really does their best to help make pumping easy. 4 days later my replacement pump showed up at my door step!! Aside from the amazing customer service, the Elvie stride pump has allowed me to pump for my baby in a way that wasn’t available for my firstborn. The design of the Elvie stride (double) is brilliant. The consumable parts are made with good quality and great design. The entire system works so well for me and the design is very thoughtful and purposeful. I would only recommend to include a timer feature on the Elvie app to make every pump session easily timed. Thanks Elvie! I would gladly recommend Elvie to anyone and everyone I know for its superior portable pump and unparalleled customer service.
About elvie stride double 1May 1stMy cap was broken, and I contacted customer service via WhatsApp and received a quick response. Unfortunately, they sent the wrong replacement product. I informed them, and within the same week, I received a new cap.Despite the miscommunication, their service was fast!May 15thUnfortunately, my second cap also broke, and my second experience was completely the opposite of the first. I was promised an email with the shipping confirmation of my new cap within three working days. Five days later, I reported that I still hadn’t received anything. Again, I was promised an email within 48 hours with the shipping confirmation.You guessed it… it’s now been 10 days, and I still have nothing. Online, I see that Stride parts are temporarily unavailable everywhere.I’m starting to lose trust in Elvie, even though my first experience was so positive!
Elvie enters administration!!!! Ive bought a dodgy pump and the customer service is none existent, I now know they have gone into administration and no longer exist in uk. I will now be purchasing a Medela or Pippeta pump which I should of gone with in the first place.
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
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