Review Time
Elvie stride breast pump stopped working after using for 2 weeks- contacted Elvie and was told that they would not send a replacement tube despite it being a faulty item. I explained that I exclusively pump and that the item was faulty so would need replacing within 24 hours so I could feed my child and not lose my supply- told to buy my own replacement part then told that actually they don’t sell it anywhere (including Amazon). Have left a new mother unable to keep a supply or feed her child. Terrible customer service they should be ashamed.
I bought the Elvie Stride on recommendation of the local Baby Speciality Store. Was really happy with the pump, until it broke after merely a month of usage.. I went back to the store where I bought it, but they told me they couldn't help me as Elvie insists on doing their customer service themselves.I tried contacting their customer service, but their phone lines would give me an automated 'the helpdesk is now closed' message (even during hours that it was meant to be available). After a week I finally got in contact with their customer service, and they promised me a full refund.At this stage I was really happy with the solution and was looking forward to receiving my refund. Flash forward to 8 weeks later. Having contacted the customer service more times than I can count.. Still begging Elvie to actually process the refund they promised. I'm only met with big promises and zero follow through. Absolutely hopeless. Dont know why you would treat your customers that way.My last contact was today and they told me my case had been 'escalated and completed'. Good to know that for them it's completed with not actually paying back your customers the money they're owed...Please do yourself a favour, don’t use this brand, for you will never see a return of your money if they break.
After talking with customer service they were fast and helpful with getting me my replacement pump. Especially after telling them that one of my pumps wasn’t working correctly. They even told me what to expect when I’m waiting for the part and what to expect to receive from Elvie as an email.The issue I have is on the chat when looking for the reasons why you want to talk to customer service didn’t have my exact issue. This should be updated with other or bad pump suction. This would’ve worked better than the selection that they had available.
I have bought an Elvie trainer and two breast pumps and have had issues with all of them. Both breast pumps stop charging at different times, one they replaced as it was still under warranty, but the other was just out of warranty - and they don't have a repair service. The trainer stop connecting to the app very early on, which made it unusable, but I was too busy with a new baby to contact them and when I did it was once again out of the 2 year warranty. Their response was: 'Since the Elvie Trainer is already beyond its warranty period, it’s possible that the internal battery or Bluetooth component may have degraded over time, especially with regular use. These components can affect connectivity with the app.'I had used it at the most 10 times, and a product that cost this amount should be designed to last longer than 2 years (their warranty period)! AVOID!
I would give Elvie a zero if I could. Do not buy this pump or any of their products. Customer service is appalling. Sounds like you are talking to a BOT or AI over WhatsApp. The product is absolutely useless ! They will not refund you your money, they willl lie and gaslight you and in the end ignore you. The good reviews on here will be fake l!!! Mamas do not waste your money
I received a new Elvie double pump as a gift during my first pregnancy. After a miscarriage and a second healthy delivery, I was able to use the pump two years after it was initially gifted. I LOVED my pump at first and used it exclusively. After 3 months of usage however, one of the pumps would not turn on. There were no lights. Not responding to various charging cables and methods. I reached out to customer service and found the experience frustrating. They sent me the troubleshooting steps which I had done, and then asked for a reciept to send a replacement pump. Because the initial gift was received two years ago, I don't have a gift reciept for it, and neither did the gift giver. I did not want a replacement pump, I was just looking for assistance on getting my pump fixed. The rep informed me that "They follow strict policies" and "they don't have a repair department" and that my only options are to find a reciept or buy a new pump. Obviously I would not be buying a new product when I now have such a negative few of the current one, so the suggestion is entirely off-base. Given that the unit costs $500+, I would have anticipated better solutions than "Turn it on and off again" and sending new part. I would have anticipated an RMA department, or local partnerships for repair support if the company is unable to stand up a whole department. I would also expect better recordkeeping/tracking of units to be able to trace back purchases. One thing that was good is that it felt like there was a real human chatting on the other end rather than canned copy/paste or AI responses. When the product works, its great. When it doesn't, it doesn't and there isn't much recourse. I will not be using Elvie products again.
Claim your business profile now and gain access to all features and respond to customer reviews.
We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
teamwellcore.com
gendergp.com
dansktandforsikring.dk
n1o1.com
madridentalsupplies.com
weightrx.com
dentatur.com
drkamranefendioglu.com
healthandaesthetics.co.uk
barbaskinshop.com