Review Time
Worst customer service I have ever experience. The product didn't work well, one of the pumps didn't have any suction at all. It has taken us more than 3 months and only thanks to a legal claim already in action, they finally said they would give us a refund (2 months after the product was returned to them). We will see if the money really arrives. Horrible experience to go through during the first months of your baby's life with all the natural stress that comes with it. On top of that, for that price, the product is not worth it at all, we have been way happier with the performance of the cheap Chinese pumps from Amazon
I purchased an Elvie pump in early July and have spent weeks trying to get a simple invoice so I can submit it to my insurance. Despite calling customer service multiple times, sending several emails, and using the chat feature, I still have not received the proof of purchase.This should be a basic, straightforward request — yet Elvie has made it incredibly difficult. The lack of follow-through, clear communication, or accountability from their customer service team has been beyond frustrating.It’s disappointing that a company catering to postpartum and breastfeeding parents — a time when efficiency and support matter most — has made something so simple feel like pulling teeth. It leaves a very bad taste in my mouth about the company as a whole. I expected more from a brand marketing itself as innovative and supportive of mothers.
I have the elvie stride. I’ve been using this pump for 3 months. In this timeframe I have had to have it replaced twice. The first, was in the first 8-10 weeks. The pump would feel like it was pulling my nipples. It felt like the pump was disconnecting when it did this. This caused some discomfort. Spoke to customer service and sent a new Machine. Then this week, milk started to leak into the tubes when I was pumping. They put this down to me not assembling it correctly, however I did nothing different and felt it was all put together properly. I was still under warranty and they said they would send replacement parts as I couldn’t use the pump due to this. My complaint is that these parts were not sent out next day and I have had to use a hand pump in the meantime. I exclusively pump and my supply has dropped meaning I’ve had to supplement. As a brand that is centred around the importance of breastfeeding I feel unheard and let down. I feel they don’t understand the difficulty in having to wait to receive replacement parts when you rely 100% on pumping to feed your baby. “1-3 working days” 3 days is a long time to wait seeming you expense of the product and the impact on day to day life being a breast feeding mum. This product is expensive, not something you would think would need replacing twice in the first 3 months. I would not recommend due the product and feeling unheard and fobbed off by customer service.
Considering how expensive the products are, the customer service is terrible. I bought an Elvie pump and was trying to buy replacement parts from the website but nothing is clear as to which version of the pump parts are suitable for. Move on to an hour long conversation where they sent me a JPEG rather than a web link and then told me they were escalating the problem (I just wanted to be given the links to the right parts!). They said they would get back to me in 48h but it has now been a week.
The WORST customer service I’ve ever experienced. I’m sure the good reviews must be fake. NO support whatsoever. The only time you actually ever get a response is if you pretend you’re enquiring about placing a new order. There is no help when selecting the option to follow up on an order. I placed an order over a week and a half ago and I’ve still not received it. Elvie are not helping and now are ignoring me when I’ve asked for a refund. They steal your money and then ignore you! I wouldn’t ever order from them again. Disgusting service!
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We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. We develop extraordinary innovations designed to improve women’s lives.
Elvie is one of the original FemTech companies. Founded by Tania Boler, an internationally recognized women’s health expert, we've spent over 10 years developing cutting-edge tech and breaking societal taboos in order to level up women's lives.See more
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