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emac.co.uk

emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%
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Review Time

Alan Miller
Great service!

Today was my first telephone conversation with EMac. I spoke to Majed who efficiently dealt with my enquiry re setting up of a new service policy on a new purchase and transferring me to the appropriate apartment re cancellation and refund on the superseded contracts. Well pleased with the service I received

5
Date of experience: Aug 19, 2025
Rhys Brown
Absolutely pathetic service

Absolutely pathetic service - do not cover anything and perform a circus show to get out of any repairs! I had a 6 thousand pound bill on an 8 thousand pound car and they call that reasonable wear and tear within 10 months of them inspecting the vehicle for wear and tear

1
Date of experience: Aug 19, 2025
John Painter
Do not understand any circumstances use this company just take your money and make any excuse not to

Shock absorber was going and didn't want to fix made excuses not to fix absolutely disgusting firm

1
Date of experience: Aug 12, 2025
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PaulR
Have been using for service Plan with Emac/Toyota

Have been using Emac for service Plan with Toyota,Very quick and efficient when speaking to them on the phone and nice that all services are completed as per dealer Schedule when it is due.

5
Date of experience: Aug 11, 2025
Nicola
Excellent customer service from Constantine

Excellent customer service from Constantine yesterday when cancelling my existing service plan and setting up a new one.

5
Date of experience: Aug 09, 2025
Tom
Emailed asking to renew my service plan…

Emailed asking to renew my service plan and got a call back. Really easy to renew and explained everything.

4
Date of experience: Aug 08, 2025
Richard
Very quick and easy to renew

Very quick and easy to renew. Majed was very helpful in guiding me through this. Good value.

5
Date of experience: Aug 08, 2025
Gill Green
Ollie was excellent- helpful polite…

Ollie was excellent- helpful polite engaging He listened and acted - exactly what I needed Thank you!!

5
Date of experience: Aug 08, 2025
Hanna Paluszkiewicz
Fully recommended

Constantine guided me perfectly through setting up my service plan with Toyota; everything was clear and simple to understand.

5
Date of experience: Aug 08, 2025
Anita Wootton
Very efficient and quick service

Very efficient and quick service from Constantin today.

5
Date of experience: Aug 08, 2025
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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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