Review Time
Handed my car in on 01/08/25 to get a service and MOT which I had booked a month in advance to be told it would not be carried out that day in the garage I had to take it to. Contacted eMac to be told “they can’t force the garage to do the MOT” cars MOT ran out on Saturday so had to leave the car with the garage. MOT completed today but still no service as the garage are having issues with eMac approving the service (I have paid for this and even have an email confirming it has been paid in full) thankfully this is the end of my service plan and will be the last one I ever take out with eMac. Shambles!
Stopped my direct debit. Was told I was owed a refund as I did not use my services. But previously I was told that I had a major service completed ? When ? Then I changed vehicle, they have me three options. I chose refund obviously, and the same person Keeley doesn't answer my questions. They said that I have to go back to my dealership who will provide me the refund. But even my dealership said it didn't make sense...as the money was coming out of my bank account to emac ! Til this day, emac are terrible, no service completed, no refund ? Asked about transferring it to my current vehicle, completely ignored and they cancelled everything.
Just renewed my service agreement for my car and found the advisor (Ollie) very helpful and supportive.Shame when he put me through to the service department to book a service, they hung up on me. But cannot fault the support provided over the phone
We have had a service plan with EMaC for six years, always been a good company to deal with. Found out recently that our dealership had cancelled our plan by mistake. EmaC, and particularly Ollie, have been really helpful and professional in sorting this out.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
