emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%

Filtered Reviews

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Review Time

Steve Sharpling
Great experience.

Very easy to make the change necessary to my service contract. Customer representative was very helpful and professional.

5
Date of experience: Aug 05, 2025
SUSIE PATERSON
first class service

I had a problem with new firm taking over dealership !They could not find any details of my service plan!I phoned EMac and Pleasant sorted everything out and got back to me with details !I have had 2 service plans with this company and been first class !Thankyou EMac

5
Date of experience: Aug 05, 2025
FlowerGirl
Took time but all sorted.

Long winded options menus but when connected to an operator efficient and statement arrived as promised.

4
Date of experience: Aug 04, 2025
Paul
Great experience Ollie was very helpful…

Great experience Ollie was very helpful and explained all the options will defiantly use this service in the future and also looking to add other cars to the emac plans excellent company and service provided

5
Date of experience: Aug 04, 2025
WOOLLER
Excellent customer service

I called for an enquiry in my service plan. After listening to the automated messages, I got to speak to a real person and they were so helpful, like they had all time in world to help. Excellent customer service, would definitely recommend them

5
Date of experience: Aug 04, 2025
John
Superb service

Superb service

5
Date of experience: Aug 04, 2025
Paul Hayes
A fantastic service was with them for…

A fantastic service was with them for some. I had no issues or problems whatsoever, I would recommend them to anyone.

5
Date of experience: Aug 04, 2025
Christopher Cullen
Zak Bagguley dealt with my query in an efficient and friendly manner

Zak Bagguley dealt with my query in an efficient and friendly manner, while ensuring that all important points were covered and giving me ample opportunity to ask questions.

5
Date of experience: Aug 04, 2025
Brilliant new service plan

Really happy with my new car service plan. Ollie explained everything clearly and even went out of his way to check with Toyota when my car was last serviced. He noticed that I was due a refund from my last 2 plans and transferred me to the right department for that.

5
Date of experience: Aug 04, 2025
Tinus White
Great advice from the sales department on transferring a policy

Ollie provided great advice on the best approach to transfer a current policy and integrate it with a new one when changing vehicles. Ollie was also extremely friendly and well-spoken, and answered all questions sufficiently.

5
Date of experience: Aug 04, 2025

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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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