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emac.co.uk

emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%
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Review Time

James C
Great service from Majid

I emailed to query a detail on my service plan. Majid called in response and then resolved the query quickly. Very polite and professional. There was a point where he was transferring my call and it cut off, he immediately called back when usually other people wouldn’t have bothered. Very easy process from start to finish.

5
Date of experience: Aug 29, 2025
TRICIA BOODEN
Easy renewal of service plan

Contacted EmaC today to renew my service plan, Majed dealt with it and explained everything clearly. Made it easier for me.

5
Date of experience: Aug 29, 2025
Rosanna
Phoned emac today to query why I was…

Phoned emac today to query why I was being charged so much more than my previous service plan. Spoke to Mejad who explained it all very clearly, and gave me the reasons why it is more expensive, my previous call in July with a different service agent did not give any explanation. It was all dealt with quickly and politely today,

5
Date of experience: Aug 28, 2025
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Melanie
I spoke to Kay who helped with my…

I spoke to Kay who helped with my enquiry very quickly. She was friendly and efficient.

5
Date of experience: Aug 28, 2025
Keith Brewer
Transferring my existing service…

Transferring my existing service agreement was made easier with the good humour and professionalism of constantin who made the whole process much simpler

5
Date of experience: Aug 28, 2025
VINOD SAVJANI
Excellent

Excellent. Existing plan ending sorted & new plan in place

5
Date of experience: Aug 28, 2025
Sarah
Great customer service

Called to renew my service plan and it was a quick and easy process. Constantin was really helpful and did everything very efficiently.

5
Date of experience: Aug 27, 2025
Ray
Had to change/transfer my Service plan…

Had to change/transfer my Service plan after I purchased a new vehicle, Majed was absolutely brilliant, within 10 minutes after he called me back, I had a new policy all set up and even had cheaper monthly payments. Great service, highly recommend Emac.

5
Date of experience: Aug 27, 2025
Gayathri Sekhar
Quick service from Majed and renewal of…

Quick service from Majed and renewal of my service plan was done quickly.

5
Date of experience: Aug 26, 2025
dave hales
“Lifetime warranty”

The “lifetime warranty” policy isn’t worth the paper it’s written on and definitely not worth £60 per month.

1
Date of experience: Aug 26, 2025
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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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