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emac.co.uk

emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%
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Review Time

KW88
Excellent service

Majed was very clear, calm and informative. When the line dropped he calked me back. Excellent service

5
Date of experience: Jun 06, 2025
Nancy
RENEWAL - overdue

Spoke with Adam Smith today regard renewal of my plan A pleasant experience with everything explained fully. Adam is a credit to the company

5
Date of experience: Jun 06, 2025
Lacey Reed
Straight forward renewal on phone…

Straight forward renewal on phone speaking to a human being,

5
Date of experience: Jun 06, 2025
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Jenny
The young man I spoke to was very…

The young man I spoke to was very helpful and polite. He understood my hesitation in answering some questions and allowed me to process the situation without badgering me to be quick. I think his name is of Greek origin, but cannot quite remember it.

5
Date of experience: Jun 05, 2025
WF
Phoned up with a general enquiry

Phoned up with a general enquiry, Information given in a quick and efficient manner. A pleasure to speak to an advisor who sorted the problem, instead of being past pillar to post.

4
Date of experience: Jun 05, 2025
Ned R.
Professional & Helpful.

Transferred balance from previous to new car Service Plan. Julia was very professional and helped to resolve various queries i had in a helpful manner. Many thanks!

5
Date of experience: Jun 05, 2025
MariaPilisi85
Julie

The gentleman I spoke to was very polite and explained everything thoroughly, thankyou for the positive experience

5
Date of experience: Jun 05, 2025
Simon
Very helpful Customer Service

Majed dealt with my enquires in a kind, patient and professional manner. Having had a few problems trying to organise a service plan, Majed was so helpful and walked me through the whole process. Nothing was too much trouble. Thanks so much Majed.

5
Date of experience: Jun 05, 2025
Renssalaer Rogers
A positive experience all round

I spoke with Majed who was very pleasant and polite. He dealt with my query and I was pleased with the end result. Thank you.

5
Date of experience: Jun 05, 2025
OxY_NoTreK
I spoke to a lady called Stephanie…

I spoke to a lady called Stephanie recently to my renew my service plan, she was professional and well informed.Thanks.

5
Date of experience: May 12, 2025
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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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