emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%

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Roly
A great company with brilliant customer service

I contacted EMaC to cancel and pay-off my existing service plan, as I'd taken out a new one that aligned with the MOT and servicing requirements of my car. To be honest, getting through the options at the beginning of the call was a bit confusing, but once passed that, I received excellent service. The person I dealt with was very polite and helpful and quickly sorted things out for me. Perfect.

5
Date of experience: Feb 19, 2026
Sorin Pamfil
Daniel was very helpful

Daniel was very helpful, displayed excellent customer service and solved my request swiftly. I would recommend EMaC for customer care.

5
Date of experience: Feb 19, 2026
Janet Jarvis
Car service plans

Apparently they don't do what they used to do and sort a service plan out for you I think it's all online This is what I understand from a conversation I had with Emac staff. He cancelled my existing plan for me and said I could cancel my DD. I now do not have a service and MOT plan. I have been with them for approx 30 years and been very happy with it. Now no idea what to do think I have to visit the garage I choose and they will do it or go online I haven't tried either yet. I think I need another chat with Emac.

5
Date of experience: Feb 19, 2026
Nicola Maynard
Efficient at responding to my request

I had a 2 x 3 year service plan running which I found to be really good it meant all my car services & MOTs were taken care of I took out another 3 year plan that I had paid into for 10 months but decided to sell my car and get another one EMac efficiency shut my agreement and refunded monies owing back to me within days of my request. They were a Brilliant company and I highly recommend using them.

5
Date of experience: Feb 18, 2026
karen carpenter
Very pleased with the service I received

Very pleased with the service I received

5
Date of experience: Feb 18, 2026
Suzanne
Ending my plan

E Mac has offered me a couple of service plans as I have brought 2 cars from Toyota and I found that this service suits me very well. Today I sold my car back to Toyota so now have given notice to eMac and they told me about my refund which is another plus The staff are always friendly and helpful in all departments

5
Date of experience: Feb 18, 2026
Brian Nickson
First class service.

I had previously dealt with EMaC and found them excellent. This recent transaction was up to my expectations. The agent was friendly and efficient. I highly recommend this company.

5
Date of experience: Feb 18, 2026
Simona
Very friendly staff

Very friendly staff. Good service

5
Date of experience: Feb 17, 2026
Abdul Rashid Abdulai
Excellent service

Excellent service

5
Date of experience: Feb 17, 2026
Gemma
Had to cancel the plan after 1 year

Had to cancel the plan after 1 year. Aside from all the press 1, 2 3 etc on the call. Finally getting to speak with a human, explained why I needed to cancel the contract. This was done there and then. Had to pay the cancellation fee but small price to pay for Never using evans Halshaw Vauxhall again.

5
Date of experience: Feb 17, 2026

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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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