emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%

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JM25
Rejecting honest and legitimate claim

Bought an alloy and tyre schedule after having read their terms and conditions. I have since suffered damage to a tyre that needs to be replaced. Emac are stating that the tyre "seems worn down" (it is worn, as all non brand new tyres are, but still within legal limits as stated on the terms and conditions) and "does not have a puncture" therefore it is not covered...Nowhere in the terms and conditions that I signed does it mention these exclusions.The tyre is badly split, looks like I have driven over something but they are claiming it is not damage but "wear and tear" therefore not covered. Its obvious damage, not were and tear.I have questioned these fictitious and made up exclusions but the only reply I have had from them is their "final decision" so they are now ignoring my e mails...If these exclusions would have been mentioned in the terms and conditions that I signed, I would not have bought the policy in the first instance.They are trying their utmost not pay out.....Please give this company a wide berth, they are vague, uncommunicative and pay disregard to terms and conditions. Buy a policy from a company with integrity and morality, not this lot.

1
Date of experience: Jul 30, 2025
Gregory Patterson
Good experience

Polite, clear and efficient

5
Date of experience: Jul 29, 2025
VyLox63
I spoke with Constantine regarding…

I spoke with Constantine regarding renewing my Toyota service plan I found him to be very polite and knowledgeable he explained in detail the monthly payments regarding this plan and what the plan covers.

5
Date of experience: Jul 29, 2025
gregory15
Very helpful guy who dealt with my…

Very helpful guy who dealt with my service plan very helpful first class service

5
Date of experience: Jul 29, 2025
Cole
A+service

After receiving a few text message reminders that my car was eligible to renew a service plan, I contacted EMaC when it was convenient for me. Constantin, the customer service agent who renewed my plan, presented options to me clearly and was calm, patient and friendly in his approach.

5
Date of experience: Jul 29, 2025
Charity Morgan
Excellent service

Bought a 1 - 3 ye Kia Care service plan. I had a few questions but Ollie was very helpful, answered all quickly and in a friendly manner, couldn't be better really?

5
Date of experience: Jul 29, 2025
HA31
The salesman dealt with us efficiently

The salesman dealt with us efficiently and quickly showing his experience and also his friendly manner made our experience comfortable.

5
Date of experience: Jul 28, 2025
Osbert
Excellent customer experience

I contacted EMaC to renew my car service plan. The operator answered promptly, was polite and efficient, and made sure all my needs were met. I had an excellent experience with them and would use EMaC again without hesitation.

5
Date of experience: Jul 28, 2025
Gadafin84
Called to renew my service plan and…

Called to renew my service plan and notify of a change of vehicle. Dealt with by Constantine who handled the renewal process very efficiently and I received the new documents very quickly too. Very pleased with the service I received.

5
Date of experience: Jul 23, 2025
Jeannie A.
Be careful what you're signing.

Be careful what you're signing.Took out a car with Trade Centre Wales, and they stated yes, cancel anytime, but nope, you're in a contract. Didn't see that one coming when they were pushing paperwork on you, so after hours and days of emails and calls, they're refusing to cancel it even though the contract states: The vehicle must be mechanically sound and of road worthy condition during the sale. Well I had a broken drive shaft, the ball joints were gone, so flooding with oil, the alloy was cracked, and loads of advisories on the MOT that would fail in 12 months. And a door handle like it had been broken into, so once again these don't offer anything unless the engine falls out. Basically, they cover nothing. Once again, I was missold this, but do you think they would let you cancel? So I refused to pay, so they said I'd have the bailiffs knocking on my door. Once again, avoid at all costs. Overpriced crap you don't need. Place mis-sold; Trade Centre Wales also avoid. So much of a contact doesn't even have a service plan number or warranty policy number. Again, be careful; they are making so much money ripping people off, thanks to Trade Centre Wales.They tried to have this taken down for Defamation so saying you're lying lol unlucky. And p.s im sure the 5 star reviews half of them are bots Also a massive thanks for telling me I could cancel my warranty at any time now I am stuck in a silly 12 month contact liars and crooks avoid or you will pay dearly horrible people Iv was on the phone to you all day yesterday mis sold warranty so the lad can make commission its all over the trade centre Wales reviews that people are getting told they can cancel it at any time just pure lies

1
Date of experience: Jun 27, 2025

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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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