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emac.co.uk

emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%
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Review Time

diabloj42
What a standard is being set by EMAC

What a standard is being set by EMAC! Fantastic! I sold my car so needed to stop my plan. The lady (sorry didn’t get name) explained how refund will be handled, how much it is and when to expect it to be credited to my account. All without having to prod for answers. Call must have lasted 3mins max. Thank you EMAC!

5
Date of experience: Jun 06, 2025
Milo Baker
Adam was really helpful when organising…

Adam was really helpful when organising my on going service plan, the customer service received was excellent with EMaC who have taken care of my service plan and mot package for good piece of mind. Thank you

5
Date of experience: Jun 06, 2025
Sara Lund
Helpful & friendly

Helpful & friendly

5
Date of experience: Jun 06, 2025
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soulnico49
I have had two EMAC service plans…

I have had two EMAC service plans since I bought our car and never been a problem with the way they have handled all the services I have received you pay small amount each month and you don't get a massive shock!! When you take it into a main dealer!!!I even rang to cancel our plan as we have sold the car I rang and spoke to a delightful person and as I won't be having the BIG service in 2026 and I have paid up I'm even getting a (refund) thanks EMAC for your past service well chuffed!!!

5
Date of experience: Jun 06, 2025
HF
EMaC cancellation

Gina was very helpful in resolving my query. Friendly, supportive, honest snd went the extra mile to find a solution that suited me. Thank you

5
Date of experience: Jun 06, 2025
Connor Anderson
EMaC Renewal Plan

When I was renewing my service plan I spoke to Majed who was extremely helpful and knowledgeable and the renewal was done quickly and easily.

5
Date of experience: Jun 06, 2025
KentFisto
Constantine was very patient, professional

Constantine was very patient and handled my query professionally despite the poor phone line. Persevered diligently with details and taking care both of service plan and MOT. Thank you.

5
Date of experience: Jun 06, 2025
Brooks
Really polite and just did the job

Really polite and just did the job. Everything was explained to me and sent immediately.Wish other companies could respond the same way.

5
Date of experience: Jun 06, 2025
boolapin48
Majed was very polite and handled the…

Majed was very polite and handled the renewal expertly and efficiently.

5
Date of experience: Jun 06, 2025
Frances Long
I was dealt with by a very professional employee

I was dealt with by a very professional team and Majed was my main point of contact. All sorted in a few mins and he was very knowledgeable in what he was doing. Highly recommend them.

5
Date of experience: Jun 06, 2025
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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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