Review Time
Prompt answer to phone call without too many options to choose before speaking to an advisor. How refreshing! My enquiry was dealt with promptly & efficiently and there was a quick follow up to confirm what had been agreed.it's great to have an experience like this. Far too many Companies give you the run around, but EMaC sets a higher standard that worked for me.
After being answered by a human on the customer service phone, everything was explained carefully about the cancellation process and the policy payments for my old car was refunded. The money was in my bank after about 10 days. Easy!
After going through the automated loops ..i had to try 3 times before I got through.The powers that be might want to revise that asap ..I was speaking to a lovely man Jack@Emac ..He was extremely helpful about an old policy and he was able to sort it out .Very polite and friendly which is sadly lacking in customer care ..If I have any more queries I would definitely ring back and I would recommend Emac
Initially an Absolute disgrace of a company. Purchased a policy for my new porsche via Sytner Select and after 6 weeks had a curb incident and damage my alloy. EMAC rejected the claim saying (incorrectly) that there was flaking and wasn't covered. How on earth can flaking cause a curb scrape incident - their policy excludes damage from flaking but according to my legal representative only when flaking is the cause of the damage!!!. After a number of complaint emails and calls (very poorly managed by EMAC) they then moved to cancel my policy saying they accepted my request to cancel, after Sytner got in touch with them to discuss this rejected claim, when I had made no such request to cancel (in the least they would have call me before doing so). I paid good money for this policy in good faith and got extremely poor customer service, excuses to bail out of a claim and refusing my offer to meet them show my damaged wheel in person (I work just behind their offices). * Update 9/12/25 - It looks like now they have had a change of heart and honoured the repair but only as a gesture of good will. I still disagree with this decision as it should be fully covered by my policy - if they honour this I may change my review slightly but so far the sentiment remains
After selling my under 1 year old Lexus due to problems with the starter battery I have contacted EMAC to cancel my subscription and asked for a refund of money already paid. I have received no response to various emails sent.Since writing about my experience I have now been contacted by Natalie who is the Emac support manager who has successfully sorted out and resolved the problem. Thank you Natalie.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
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