Review Time
I run a garage and a customer had her car recovered to us bythe AA, the lady purchased the car from The Trade Centre and pays £60 a month warranty to EMAC and upon the Oil Cooler failing we submitted a claim and it was rejected as an "oil leak" of which the policy does not cover. Personally I would not take an EMAC warranty, it is not worth the paper it is written on
EMaC’s “lifetime warranty” is misleading.I was told to obtain a diagnostic and did so at my own cost. The garage involved had previously been recommended by EMaC for servicing, but could not carry out the repair identified.EMaC then required a second diagnostic at another garage costing three times more, refusing to confirm whether the issue is even covered until this is done. The next appointment is 20 days away, leaving me with no car and no answer on coverage.Any reimbursement would only be considered after repairs and only if EMaC later decides it’s covered. Do not buy this cover. You’d be better off putting the £60 a month into a savings pot and using it when needed.
Very bad experience. I was clearly told that everything was included under the warranty. However, when I reported that my rear windscreen defrost is not working, I was informed that this issue is not covered.This feels misleading, and I genuinely feel cheated, as this was never explained at the time of purchase.Additionally, your phone support is extremely poor. The contact number is ineffective — I can only reach an automated system and cannot get through to a customer service advisor despite multiple attempts.
Too many choices on phone answering but apart from that the guy I Spoke to was excellent,polite, pleasant & extremely helpful. Would certainly recommend them.Oh I had tried to get a link for my password to do my change online 2 hours later I'm still waiting
Excellent customer service. Not only is good to speak to a person but to speak to a very helpful, polite person is a rare and lovely thing . I got a prompt response with all the information I needed regarding the service plan for my car . Thank you .
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
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