emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%

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Review Time

Robert Randall
Other than the prolonged answer service…

Other than the prolonged answer service to get to the correct department, the person I talked to was really helpful, understood exactly what I wanted to do, I really cant fault their service.

5
Date of experience: Dec 01, 2025
MARY HEWITT
I was treated with sensitivity are I am…

I was treated with sensitivity are I am 78 years old and take time to grasp information your colleagues we very helpful and explained what I needed to no about our account thank you all Mary Hewitt

5
Date of experience: Dec 01, 2025
Maria Delponzo
Absolutely gutted and disappointed with…

Absolutely gutted and disappointed with their services. Have been calling and emailing for over 2 weeks and no response! No one to contact to hold accountable. Paid them £600 for a plan for no reason. Issuing an official complaint!

1
Date of experience: Dec 01, 2025
Sue G
I rang to cancel my service policy

It was dealt with very efficiently, I was told how much would be refunded and how long it would take to reach my bank account

5
Date of experience: Nov 27, 2025
Mitchell Stone
10/10

I honestly can’t complain with the service I have received from when joining EMaC on a service plan was made easy and efficient to join smooth process.I have now just cancelled my membership only due to the fact I no longer require the service plan otherwise I would have continued use EMaC, I would like to give a shout out to Kay the operator who guided me through the cancellation process and made everything so simple easy and quick 10/10 customer service

5
Date of experience: Nov 26, 2025
A straightforward and honest company

A straightforward and honest company that makes car service planning easy. Simple to use website and polite staff when you need to contact them. They will certainly get my repeat buisness.

5
Date of experience: Nov 26, 2025
Satyajit Velaskar
Quick resolution of my query by a very…

Quick resolution of my query by a very professional and knowledgeable advisor. Many thanks

5
Date of experience: Nov 25, 2025
Mark Hattersley
Excellent response and I was treated…

Excellent response and I was treated with courtesy and respect. The advise given was accurate and practical, solving my problem within minutes.

5
Date of experience: Nov 25, 2025
Mrs Chipo Mataruse
I had a query

I had a query, and the lady who assisted me, Danielle, was professional and very helpful. She guided me through every stage from start to finish.

5
Date of experience: Nov 25, 2025
Paul Zotos
Fantastic service

Fantastic service. I paid a monthly subscription for service to my BMW which covered the services with no hassle. When ireturned my car early EMaC refunded my overpayment quickly. Much appreciated as I needed the cash. thank you and I would use them again.

5
Date of experience: Nov 24, 2025

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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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