Review Time
Had a query regarding my service plan. Phoned & spoke to a lovely lady, whose name I cannot remember. Extremely helpful, explained exactly what had happened & what I needed to do going forward. Very helpful in resolving my issue
Hadn’t had the opportunity to use the service plan until today and wasn’t sure how it worked. Contacted EMac and they were so helpful. Explained everything very clearly, how the plan worked and what contact to make with the service centre. Very knowledgeable, clear and concise information.
Had a problem with my direct debit which was unknown to me, caused by my bank issuing incorrect account details. Spoke with Georgina who was extremely helpful. She explained the problem clearly and concisely and then helped me to set up a new direct debit to run until the end of the plan. Very happy with the outcome.
For years I have had a BMW monthly service plan. I look to alter this on a new vehicle to find EMac no longer offer this. The phone system is laborious and then when you get to the renewal section you find a recorded message to say it is no longer available and the Dealer should arrange this. You are happy to take the premiums but it is obviously far too much to expect the courtesy of advising your customers that things have changed. If you think this is good enough I suggest you hire someone in PR who has some manners.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
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