Review Time
I spoke with Jason @ EMAC, as I had established that a previous Service Plan had become both dormant and "overpaid" and my "live" Plan was fine. Jason totally grasped why I was calling and checked to which bank a/c the "dormant Plan's balance" needed to be processed. A quick call - and Jason was great!My only "niggle": The initial call "triage" menu, and the time it takes to get through all of the hoops and loops are tortuously slow + painful.... and doesn't allow a selection until the full script has been read out by the automated voice! Please address this - it's more than a tad irritating! Thanks :-)
I paid £699 when I bought the plan out with Sytner Mercedes. I never used the repair for the first year. And when I did and confirmed the job has been authorised. The chap from the company they sent out the work to kept making complaints and looking for ways out not to do the job.In the end I cancelled the plan, got a pro rata refund, and they also charged me £36 admin fee, for their short comings.Please be aware its probably not worth to take out a plan with this company.
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
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