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emac.co.uk

emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%
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Review Time

D Bell
Fast efficient and very polite service.

Fast efficient and very polite service.

5
Date of experience: Feb 09, 2026
Paul Fitzpatrick
My Dealership completely made a hash of…

My Dealership completely made a hash of my plan and associated costs , I ended up with 3 DD for the one car !! EMaC staff were polite , helpful and helped me resolve the issue

5
Date of experience: Feb 06, 2026
Heather Swain
Great service on telephone

Great service on telephone. Very understanding and supportive.

5
Date of experience: Feb 06, 2026
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petalsay
Cancellation of service plan was really smooth

Contacted EMAC to enquire what to do with or car service plan when we sell our BMW. Girl was very helpful. Called back when we purchased new car which came with service plan so called and spoke to Daniel on 31 Jan to cancel agreement. He advised what would happen next and the refund arrived in our account 12 days later. Great service

5
Date of experience: Jan 31, 2026
Consumer
Perfect experience

Quick and simple to cancel due to changing cars. Great comms so far and just waiting for the refund that I am confident will arrive well within the estimated time.Received refund well within the suggested timeframe.New policy taken out on my new car asked if I could change DD date no issue at all. I wish everything could be this easy.

5
Date of experience: Jan 28, 2026
Ray Oscroft
Very professional people to deal with

Very professional people to deal withUnbelievable very polite and professional people.

5
Date of experience: Dec 16, 2025
MRS LIZ DAWSON
Excellent customer service

I have had involvement with EMaC for all my care service plans. I cannot fault them. The customer service team are really helpful. Friendly yet professional

5
Date of experience: Dec 16, 2025
Tony.
Great service

Great service. Lady I spoke with very helpful and professional. Thank you

5
Date of experience: Dec 16, 2025
customer
Fixed

Got a personPerson explained wellIssue sortedBut telephone options need to be more efficicient

4
Date of experience: Dec 16, 2025
Harold Ennis
Extremely helpful and knowledgable

Extremely helpful and knowledgable and polite she had the perfect answers to all questions and if all staff are the same I would say that they will find it extremely hard to improve. Harold Ennis.

5
Date of experience: Dec 15, 2025
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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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