emac.co.uk

4.5
4.5 Based on 228 reviews

We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The cor...

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Average Rating

4.5

/
5

228 Reviews

5 Star
81%
4 Star
5%
3 Star
0%
2 Star
1%
1 Star
13%

Filtered Reviews

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Review Time

Maureen Varley
Payment for service

The young man who I spoke with was very good and very understanding as I am not very good with paying things by card on links and he stayed on the phone and helped me go through it thank you

5
Date of experience: Nov 20, 2025
Consumer
Very helpful customer service staff

Very helpful customer service staff

5
Date of experience: Nov 20, 2025
Nina Salandy
Customer Service Excellence

Getting to the correct department was super easy, good efficient system in place. Jason took my call and he was friendly and helpful and ensured that I successfully achieved what I wanted done. Great customer care! Thank you Jason really appreciated your help today.

5
Date of experience: Nov 20, 2025
Frosty
Convenient plan providing peace of mind

I find my EMAC service plan a great way to avoid the surprise of a large bill. I have peace of mind knowing I am paying into my services and MOT knowing that I have already covered the cost.My EMAC service plan is implemented superbly by Cheltenham Lexus, Listers Service team, a shout out to Tomos for his outstanding customer service. Key factor to ensuring I will remain a Lexus Customer.

5
Date of experience: Oct 16, 2025
Paul Webb
Great customer service thank u EMac

I have been using EMaC for my ford service plan EMaC were great in helping me cancel my plan and refunding my money many thanks EMac

5
Date of experience: Oct 14, 2025
Really helpful and efficient.

Really helpful and efficient when I had a problem with my service plan. Jason had it all sorted in minutes. Great team - very happy with the service they provided.

5
Date of experience: Oct 14, 2025
Denise Busby
Long time customer of great company…

Have used emac for at least the last 10 years for all our Nissans. They were here professional and sympathetic when my husband passed away nearly 4 years ago. Contacted them again today as was worried that payment hadn’t been taken. I was informed that my plan was fully paid up was very pleased with the service I have had all these years

5
Date of experience: Oct 14, 2025
Brian
Very helpful

Very helpful, polite and friendly. Issue resolved as promised.

5
Date of experience: Oct 14, 2025
Robert Jennings
Good old fashioned customer service from a polite young lady

Cannot remember the young lady's name but she was friendly polite and looked into my questions, good old fashioned service,

5
Date of experience: Oct 14, 2025
John
The interaction was excellent

The interaction was excellent

5
Date of experience: Oct 14, 2025

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Business Details

  • We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more

  • email support@emac.co.uk
  • language https://emac.co.uk

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