Review Time
PLEASE DO NOT USE. This is a scam which I got caught out with.I called the company out after I was locked out of my house on the pretence of £49.95 callout to come out and get into the property. Someone did come out and did get into the property, and also fitted a new lock. The cost I was confronted with at the end of the callout was £469! Yes really!!! I was on my own and felt pressurised to pay which left me feeling sick and extremely distressed. I am now trying to recover some of the money back through my Bank which is proving to be difficult. Don't make the same mistake I made.
On arrival, he said the fee was over £300 including call out fee. I stated on the website, it quotes no call out fee and he said no this is an emergency. I said no, he can leave. He threatened to call the police and calls his manager. His manager says they can do for £200; I said no. He said then £49 for him to leave. I said no. I felt very threaten as I was by myself and scared for my life. Had tears streaming down my face. His manager said £150. I said fine, hoping this will settle it. The guy was swearing the whole way through. My neighbour came by and checked on me, as he noted something was wrong. When the lock was removed, he demanded I pay straight away and without an invoice. I found the entire experience stressful, unprofessional, and unnecessary.
Totally look like scam, I called their helpline explain to agent that my door has 2 locks not opening she said 74£ in total , when the they guy came to open the lock he asked £325 He said if u don't want to pay and cancel the job then £35 , Its complete scam to me, I was not told by their agent on the phone call that door lock opening money is separate than that £74 I wasn't told by their agent that each lock money is sperate I even told the agent on phone that door has 2 lock she didn't say that each lock price will be separate , she just said £74 will be in total, so when I book the job , the guy he quoted £163 for each door Totally misguided when I was booking job online So I won't recommend their service, I paid £35 to cancel the job£35 wastedThey should tell the customers everything in details before booking the job
Avoid this company. Can only reiterate what everyone has said. Guy came to my house with a drill, hammer, and a chisel. Said the only way to open the lock would be to break it by drilling through the door, charging £350. When I said no he proposed another way which would destroy the frame for £100.When I said no to that he charged me a £49 cancellation fee. Complete cowboy, this company deserve reporting.
We needed a locksmith on a Sunday late afternoon after the lock on our window broke and we couldn’t close it. Front window as well so we didn’t want to leave it insecure! I googled emergency locksmith in my area and these came up. I rang the 0800 number and straight away it felt strange as the woman who answered just said “hello?” So I had to say “Is this the emergency locksmith?” as I thought I’d rang the wrong number! That initial moment made me feel a bit uneasy! Was told someone would be round in an hour. 90 minutes later no one had turned up and I hadn’t had a phone call either. So I googled them and found these reviews - and realised they definitely would not be welcome in our house! Called up to cancel and told the woman I’d read a lot of negative reviews so we didn’t want their services. Called a local locksmith who came within 20 mins and got the job done. We definitely dodged a bullet!
Avoid Emergency Locksmith 24/7 at all costs! Quoted £230 to unlock my door but then demanded £450 after the job, pressuring me to pay immediately. Complaints to their head office have been completely ignored. The locksmith arrived with no uniform, no branded van, no ID, and no sign of being part of any professional association – very suspicious and misleading.I have reported the matter to my bank, which is investigating the transaction. Visit Trustpilot reviews before relying on the website's reviews.
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