Review Time
Tried to charge £476 for a replacement lock on a standard UPVC back door. £100 labour plus a ridiculous £376 for the lock, when the lock itself would have cost them a third of that at the most. Wouldn't tell me which lock they'd fitted either, no doubt because I would then have known the mark up was extortionate. After arguing with them over the price, they agreed to knock the labour off, but we've still paid double what the job should have cost. Just don't use them, there are companies out there that will do an honest job for an honest price.
This is the biggest scam ever. If I can give no star I would absolutely give it to then. Quoted £49 to show up and £60 to fix the lock, and will arrive in 20 minutes.We got a call 20 minutes later saying they will be here in 38 minutes?!After an hour of wait, the engineer showed up, had a quick glance at the lock and say its going to be £380 for the lock (excl arrival fee) and we wont be able to find cheaper somewhere else.LIES.We found someone else for £180 and declined the job. The engineer then went on and tried to charge us £90 for coming in, fully trying to scam us. After saying no to this bullshit, he charged us £49+VAT (£60), showing how his pricing is just a number he wants.I feel ashamed to paid him that much to show up and do nothing but scam us.The website is a lie and any numbers they give are made up.AVOID AT ALL COST!!!!!
Cowboys, rude, disrespectful. Overcharge without assessing the issue.Man wanted to dril the door which was definitely not needed.I was quoted a figure to then be told a much higher price on arrival.I was told they never told me a price on the phone.There website even says the price is from £39 which is a lie.
I am hoping this is the right people as there seem to be several under the title 'Emergency Locksmith 24'. I called them out as my front door was flung open in a particularly ferocious gust of wind (it opens outwards) and then wouldn't close properly or lock. A man whose English wasn't brilliant arrived within the hour and quickly discovered that the lock barrel was broken (he demonstrated this so I believed him). He gave me the choice of 3 different barrels to replace it with, urging me to buy the most expensive one as it was apparently top of the range (an Ultion), was the most secure and would be better for my house insurance. It cost £259! He also informed me of the fitting charges, which were £89 for 'labour' and another £49 for fitting the lock. I had nothing to compare prices with but thought what the heck, might as well feel safer if it was all singing, all dancing. As he was already here and I needed to secure my property I reluctantly told him to go ahead. He took about 2 minutes to replace the barrel (£49 for 2 minutes work?????). He had also discovered that one of the door hinges had snapped with the force of the gust of wind which is why it wouldn't shut properly. He told me he would make sure that door was secure and not to use it until the hinge was replaced (I would need to get someone else in to fix that). Before he managed to shut and lock it I took a photo of the broken hinge which he asked to see. He told me he would take a better one and grabbed my phone. Admittedly his photo was better, but I was a bit miffed as his arrogance, plus he was a bit 'familiar' with me. He did seem to know his stuff but afterwards I felt I had been hoodwinked into forking out for the 'better' barrel. My total bill was an extortionate £397. He was here no more than half an hour and I still can't use the door. I later Googled Ultion to check their prices but they do not state prices anywhere that I could see, and they apparently only supply to locksmiths. I wish I had read the reviews first and will not use them again.
The locksmith came to my flat on Sunday morning at 6:30am inPalace Road SW2 3EQ for an emergency door opening as I locked my keysin my flat by mistake. The job took literally 10 seconds as he justhad to run a piece of plastic/metal along the gap between my frontdoor and the door frame in order to release the deadlatch to open it.He didn't need to bust the door open and change the lock, it was avery simple task for him yet he charged me £300 for it!He said that it was made up of a callout fee of £89 which is fair butthen a charge of £161 for the door opening plus VAT. I thought thatthe door opening fee was quite excessive given how little work wasneeded to complete it. I checked another locksmith's website which said that the ratethey charge for emergency door openings at weekends with nodestruction caused to the door is £50-£79 as per the link I sent you.How come their rate is so much higher than the rate a competitor charges? Thejob done for me was also a non-destructive entry.I tried calling them to complain about the charge and they said to email them at the address on the invoice. I asked if they could call out their email address over the phone and they hung up, so unprofessional! I emailed them using the address given on my invoice and it returned saying the email could not be found. These are con artists and I don't think they are even a legit business. I've lodged a complaint with the master locksmiths association website and may even contact the police about them. Please avoid them for your own sake!
Was incredibly unprofessional, rude and intimidating to my lone daughter when they came after she booked them for a job and used pressure to try to get her to pay more than three times what they quoted her for the job. Crooks, if I could give them zero starts I would. Do not use this company.
Predatory scam artists.Fleeced me out of £100 to drill a lock that another legitimate locksmiths later told me wasn't necessary, meaning I had to pay for a replacement lock for no reason (which they were trying to charge me over £200 for). I am a lone female and the man was very intimidating and shouted at me to try and get me to pay more than ten times what was originally advertised.He didn't even have a proper kit, just a drill and some sandpaper, and was clearly just looking to extort people in vulnerable situations. A proper locksmiths informed me companies like this one do this repeatedly and change their names when they get backlash.I wish I'd have rang the police. Never again and wish nothing but the worst for them.
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