emergencylocksmith24.co.uk

1.1
1.1 Based on 100 reviews

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100 Reviews

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Sidney Long
Definitely a scam please report

definitely a scam please make people aware of this before calling. Took over an hour to get to me, tried to charge me £200 for unlocking a door as I’d locked myself out, the job took a few seconds to achieve. He tried to charge me a ‘call out fee’ until I said it says on the website no call out fee and then he changed his tune. He could tell I wasn’t about to pay as I had said that’s too much money, he then said he would charge me the call out fee if I didn’t let him do the job. I wanted 5 minutes to make a phone call to discuss this as I thought I was being scammed. I had to go charge my phone in my car as it was dead, he followed me within a minute to my car complaining of wasting his time, yet he said he would get to me in 15 mins when I initially phoned and never gave me a rough price. He was so rude, spoke to me like I was stupid. Said it would be more money if he did damage to the lock, just for a simple pick? He literally used a rake pick to open the door. I don’t know how he and the women on the phone can sleep at night. I don’t think the company is real whatsoever, I’m taking this further with the police and my bank. I encourage everyone who has been robbed to do the same! They take advantage of vulnerable people who are locked out, I’m only a young girl with a weird man I didn’t feel comfortable to have him stick around longer so I paid him more than I get paid in two days for a 2 second job, just unbelievable I am distraught.

1
Date of experience: Apr 25, 2025
Carmelita Walker
if i could give 0 i would

if i could give 0 i would. called as the website looked legit and all was good. THESE ARE FAKE REVIEWS! these are NOT GENUINE LOCKSMITHS my handle is hanging off and the lock they put in never fit. they wouldn't leave until i paid and was hundreds more than quote woman gave on phone. in touch with police and reported to TS

1
Date of experience: Apr 22, 2025
Winnie Scott
Scam.

Scam.Panicked when locked out at night so called the first number that came up. Big mistake. Quoted £485 when they turned up, then ended up being £748. Lesson learned!

1
Date of experience: Apr 14, 2025
Mainard Howard
The absolute worst

The absolute worst. Do NOT use this company. They are not professionals and they do not know how to do the job. I was locked in my flat and instead of just removing the lock, they drilled into my door and caused damaged to it, and then did not replace the lock. Stay well clear.

1
Date of experience: Apr 12, 2025
Julia Wilson
Stay Away!!

They gave me a different quote over the phone, and when they arrived, they charged almost 4x more than the quote I was given, which was £49. The task was to unlock the bedroom door of our student accomodation, but they've completely changed it. The man who arrived was rude and confrontational.They kept saying that the job was not a simple lock so they had to increase the prices. He's hacked away at my friend's door, which we rent as students, and this was a stressful situation for us as we now have to explain this to our landlord. I spoke to the man at the house over the phone and he was very rude, kept cutting me off and threatened to take the new lock that he had fitted out of the door and leave with the parts.I tried calling the lady back on the phone, but nobody answered; they just let it ring out. Had to get another one of my friends to call, and they answered immediately. When I finally got through, I had to argue on the phone with the lady for a while; she would not give me the number to the manager and very clearly was trying to get me off the phone.I will be reporting their company to the proper authorities. They are untrustworthy scammers, do not trust the reviews on their website!

1
Date of experience: Apr 07, 2025
Tara Harris
Scam

They are not transparent with their pricing.I was quoted one amount over the phone, but when the job was done, I was charged nearly four times more. This kind of pricing practice feels very misleading and unfair.

1
Date of experience: Apr 05, 2025
Tucker Kelly
They are simply scammers

They are simply scammers, please don't use them. We were charged £528 and they only changed the barrel, and the barrel was the wrong size. They don't respond to complaints either over the phone or email. I am going to trading standards and you should too if you have been ripped off by them. The fitter totally took advantage of my wife's vulnerable situation as she was locked out while I was away. They charged us £199 for a lock but didn't fit a lock, only the barrel. £89 fallout fee, even though the website says "no call out fee". Charged us £270 in labour and even though he was there for 30 minutes.

1
Date of experience: Apr 01, 2025
Christi A.
Big Scam. Shaken up. Should have called police.

After spending time on the phone to direct him to my address, he originally quoted me £49 over the phone and then when he saw the lock, £250 to replace the lock- involving drilling or kicking down the door. When confronted that this was not quoted, the man became defensive and aggressive that this is what he needed to do, or get paid regardless for his time.On the website they say no call-out charge, but since it was after hours he insisted we pay before he leaves. It was me, a female and another female, who felt threatened locked out of our house at 11pm locked in with a large, agressive man with nobody else around, nor neighbours. I paid him and he left. I wish I had called the police- utter scam. Reviews on website must be fake.I asked for a receipt for my landlord and he emailed one to me that I double checked. Later I try to open the “PDF” sent and it turned out to be fake. I’m a bit shaken up now. Please learn from all of our mistakes within these reviews.

1
Date of experience: Apr 01, 2025
Nia Ross
Extremely awful service

They came in no time, were very threatening as on the phone they refused to stipulate a price for the service. When they came they said it would be £250 to drill a hole, and when we said we could not damage the door as we rent, they said they would charge us £50 for the visit.They shouted as I did not want to pay for no service and bad customer rapport, and he threatened me with saying “we know people are desperate”

1
Date of experience: Apr 01, 2025
Al Turner
Wish I could give them 0 stars

Wish I could give them 0 stars. Biggest scammers ever. I called and checked the price to unlock and they gave me a different price and charged us a lot more than quoted. I should have called the police. The worst people ever. Really hope they get into trouble for being such a horrible scammer

1
Date of experience: Mar 31, 2025

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