Review Time
Shocking. National Doors Entry Ltd was sent and tried to charge £800 pounds, refused to pay, charged my partner initial charge for call out on a Sunday to open a door whereby mortiss lock wouldn’t budge, charging 370 for call out, 270 for labour re basically drilling through the handle as no screws to detach handle, apparently screw driver would lift it off, and 100 deposit for mortise lock??? Then told another 430 to fit, not according to locksmith master guild. The guy also did not appear to know what he was he doing, he rang I assume manager and appeared to be getting direction on what to do, but can not be sure as speaking Romanian, the guy had earlier apologised for his poor English he was Romanian, and only been in England 3 weeks, on reflection I wonder if he was here legally?. We rang and cancelled 2nd part to go with another company charging on £240 plus vat. I have looked this company no info other than Companies House, , only opened December 2024, by a Gabriel Merzen based Berkshire, who seems to open a business for a year and then shuts down. Or is shut due to a failure to produce accounts, very iffy, wondered if any tax paid. Spoke to Gabriel whom I challenged over the pricing and stated over priced according to Master Locksmith Guide. He accused me of scamming, blatant arrogance,bloody laughable. Reported and opened case with trading standards. Also complained about Locksmith 24 for recommending them. Got money back via bank, even though Gabriel appeared certain we wouldn’t get it, until I reminded him that his worker was driving around with no tax on the car. Don’t pay anything to these cowboys, don’t be intimidated, I was very assertive and they crumpled. Quite chuffed we wasted 2 hours of their time and I know I completely did their head in, I also threatened with police, and that’s when the Gabriel changed his tune offering discount, you can imagine my reply, 2 fingered salute. Ripping people off and looks like the public purse too,. Absolute cheeky fx@kers .
The website says no call out fee but charge a booking fee which is not referenced on the website.They say labour is from £39 but I was charged £250 for less than fifteen minutes and a cheap looking lock where I had a Yale before.No invoice sent despite a follow up request.
Very rude customer service received from their head office and the person who was coming to fix the lock. Please avoid them. They said no call out charges, when a man came to look at the door, he was demanding money. Very poor service
Total cowboys, ripped off our elderly relatives. They don’t respond to emails or phone calls when you complain despite promises that a Manager will email or call you back.Their website says labour rates from £39 - But our elderly relatives were charged an hourly labour rate of £180 plus a £75 call-out fee! When I eventually managed to speak to a Manager and complained - I was told their labour rates vary depending on the difficulty of the job!!! I have never heard such utter rubbish before!! Tradesmen have an hourly rate irrespective of how difficult the job they are doing is! No price was given beforehand for their new lock and no choice of locks either; they were simply presented with a total bill of £373 yet the locksmith was there for less than 30 minutes overall! Look at the Company’s terrible reviews on Trustpilot - if I could give them a negative stars or a zero star rating rather than the 1 star minimum Trustpilot rating I would!! According to Companies House this Company was dissolved on the 15th April 2025 - via Compulsory Strike-Off!! But they are still trading, still advertising their “services” on google, still have an active website and are still ripping people off and cheating the public!! AVOID LIKE THE PLAGUE!
I called this locksmith service for an emergency lockout, and they told me the wait time would be 30 minutes. After waiting around 35–40 minutes with no arrival or update, I managed to get back into my property with help from a neighbour and no longer needed the service.When the locksmith finally called, I politely informed him I no longer needed assistance. He continued to push and say it's an emergency callout service and that he was rushing to get to me. He became belligerent in his line of questioning, I started to feel threatened, since this man knows where I live and I told him that if he was going to continue on this line of questioning that I'd have to call the police. His response was extremely aggressive — he told me to “f*** off” and called me a “stupid b****”. I was shocked and appalled by the verbal abuse, especially from someone representing a professional emergency service.I then called the company’s office to report this behaviour. They then called me from a private number and said I owed a £39 cancellation fee. This fee was never mentioned on their website, over the phone, or in any written communication. When I pointed this out, I was told it was “common sense” — which is not how lawful contracts work under UK consumer law.I declined to pay a fee I wasn't aware of.Incredibly unprofessional, aggressive, and shady. I would never recommend this company to anyone — especially not in an emergency situation where you expect to be treated with respect and transparency.
Disappointing experience.I was significantly overcharged with no breakdown of costs provided. The technician pressured me to pay on the spot via bank transfer without clearly explaining the charges. Communication was poor throughout—no receipt emailed and no confirmation after payment. Would not recommend.No reply to email after asking for explanation if ridiculous chargesCharged 534 to drill the lock out and put a new one in 30 minutes most he was there I had left a key in the other side of the doorStandard Yale lock Sure he saw a mother and child locked out and rubbed hands together
Terrible. We called them out at 2.30 this afternoon & they said we’ll see you at 3. Then at 3, we get a call to say they’d be with us at 3.45. Still no sign at 4.15 so we called them, to be told that they weren’t coming after all. It’s so infuriating. Absolutely useless. If it hadn’t been an emergency, we’d have probably checked the reviews and seen how bad they are.
The door was jammed and the locksmith said he would need to drill a hole in the bathroom door and then manually take out the lock. He said the cost would be £130. On starting to drill the hole, the door suddenly opened, and no further work was required. So as far as I understand he did not have to do most of what he originally said, yet I was still charged the full £130. What he did literally took less than a minute.
Absolutely rubbish.The guy came and was not professional at all. Assessed the job and without asking me if I would go ahead and without giving a quote just removed and cancelled my double security . Now my door is not safe and I'll have to look for someone else to sort it out.NOT RECOMMENDED AT ALL
If I could give it zero stars, then I would. The woman on the phone said it would take half an hour and on the website it says emergency door opening in 15 minutes but this guy took over an hour. The lady on the phone also gave him the wrong address so he didn’t turn up at our house he pulled up with a girl inside his car And came upstairs. He didn’t even try to open the door with anything but a plastic card told us the whole lock would have to be replaced and charged us £40 just for coming out problem wasnt solved and we sent him away.
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