Review Time
One of the operatives of this company came to my home to help me get into my home, as my front door key had broken in the lock. Their website gave the impression that they were a reliable company, with several good reviews of their work.He drilled a hole into the door to gain access to the lock and remove it. However, I later learnt that it was not necessary to drill, as the lock can be easily picked to get the piece of the key out. He replaced the unit for the ERA lock, but this part was not new and came with no new keys. The whole operation took about 40 minutes.He charged me £325 for the replacement lock and a total of £208 for the labour.I have since found out that a replacement ERA lock, with all the relevant accessories can be bought for a price of under £30. In addition, the cost of the amount of the labour used to carry out the work should have been less than half of the amount I was charged for. I cannot understand why I paid for this work. On the receipt, the company listed is All 4 U Services. He said the work came with a year's guarantee, but there is no indication on the receipt of this.This bill is ridiculously excessive.
SCAM!I got scammed by this company. I called them to unlock my door, but the guy damaged the lock, drilled it out, and then charged £200.00 for a new one, plus £95.00 for the service totalling £350 (Inc VAT). I felt pressured to pay a I was alone at home with my child. This company is untrustworthy!They just take advantage of vulnerable people. DO NOT CALL THEM!
Pathetic, tried to take advantage of us. Called them requesting assistance as the mrs locked us out. On the phone wouldn’t give a price said the guy will quote you when he gets there. I was a little concerned but then I thought maybe they need to see the type of door before quoting… Never the less got there in about 15 minutes Said it can’t be picked and would have to drill the lock which would cost £150 I knew it could be picked and there is a way of doing it, guy was just trying to make a quick buck. I said no it’s ok forget it I will find another solution. He then demands a £40 call out fee. I made clear I didn’t agree a price over the phone There was no mention of a call out fee therefore I am not at liberty to pay. It states on the websites no call out fees.I told him to leave and after about 40 minutes he did. I called the office and said if you don’t get your guy to get off my property I will be calling the police he then said his calls are recorded I said good you have no leg to stand on.Avoid at all costs they are definitely out to steal from the vulnerable.
I contacted this company as my front door would not open and I had no way of getting out of my house. I tried calling my local locksmith that I have used before but he was away on holiday, so I called this company. The guy who was coming took over an hour to get to me, calling me to say he had been stopped by police and his car searched but is on his way and then saying the traffic was bad. When I contacted them, I assumed they were coming from Oxford, but took ages to get to me. An Eastern Europen man turned up and had very broken english. He asked for my keys and I passed them through the letterbox, he then started drilling my door for 2 hours. He said it was the worst door that he had ever come across to open. He then said he could open it for £285, I needed to be in London over an hour away so I said open it, thinking that fixing it was included in this price. He had drilled 3 holes in my front door. He said do you want a security lock, I said of course I want a security lock, He said he would need to get another part from a warehouse in Croydon as its a special part and would cost another £600, and will come back the following week to fit it, and just put on a temporary lock in the meantime, I was struggling to understand what he was saying to be honest. He then showed me a figure of £1500 on his calculator, I just burst into tears, I said I can't afford that. I said just put on a normal lock. He put a normal deadlock on my door and charged me £884, I paid it as I needed to leave for London. When I looked into this company further the next day, I saw many other bad reviews and that they were scam artists.My local locksmith got back to me and said I had been scammed, it should only have cost £120 +VAT, I felt sick. I contacted the Master Locksmith Association, who told me that they are not a registered locksmith and they would forward my case to the police and to write a review on here to deter others from using them.I paid with my credit card and hoping that I can get some of my money back under the credit consumers act.Stay away from this company at all costs!!!
AVOID - POLICE CALLED. Absolute 100% scammers - Big aggressive eastern European men try to bully you out of your money. I had to call the police to get him to leave after he threatened me and my partner with physical violence. He wanted to drill the lock out and charge me £300 to replace it.I called a REAL locksmith afterwards, he picked the lock in 10 seconds flat.
I had accidentally locked me & my partner out of her house whilst taking the bins out as it was a door that only opens from the outside with a key. She was upset and distressed so she used my phone as hers was inside to search up an emergency local locksmith and found this company as the first to come up. Read on the website that there were “no call out fees” only labour charges from £39 and lock prices from £25 (an affordable price). Says on website a locksmith will arrive in up to 30 minutes, we waited nearly an hour. And when we explained the situation to the operator on the phone they didn’t give a quote. Once he did arrive he didn’t have any equipment that could open a door without damaging the door/frame or locks. Only solution suggested was to drill and fit a new lock and was charging £140 to drill and £89 to fit a new lock. This wasn’t feasible as we’ve known other people with similar doors who had only had to pay £60 or £70 to solve at most. Turns out a neighbour across the street said that there’s a mechanism in the door that can be released to open from the outside if you’re able to get something within the frame. The locksmith gave us a crowbar and just stood aside and watched as my partners mum managed to get the door mechanism released without any damage or defects caused and the door was open. We asked him what would the charge be as we were willing to pay the labour charge mentioned on site (£39) as he didn’t actually do anything besides give a suggestion and hand us a crowbar. The man wanted £140. We were not happy with this as he said it would cost £140 to drill the door and he didn’t have to. He said it was the call out fee. Again, the company lists on its website that there are no call out fees only labour charges and lock fees. We rang the number for the company and the operator basically parred us off and said well if that’s what he says it is then that’s what it is and hung up. Locksmith then said it was actually the labour fee, wouldn’t leave without payment and wouldn’t accept £39, £50 or even £60 for payment. We’ve never needed a locksmith before so in terms of prices we’re not familiar but the bloke didn’t actually touch the door nor get it open. We paid his asking price to get him out of our hair as we were thankful that the situation was solved and he was just sat on the drive and wouldn’t leave but upon reading these reviews we were definitely scammed and taken advantage of in a vulnerable position as we thought we would be in trouble if we didn’t pay. Do not ring this company and get caught in the rush of the moment like we did…
we have an automatic locking door and my partner accidentally shut the door behind us all with the keys in the other side. called these people and some bloke came out. had no equipment and just stood there whilst my mum opened it with his crow bar then told to pay him £140 when he literally did nothing. we just paid so he would leave. don't use these people they are absolutely trash. bro said 'labour fee' for standing there watching my mum do it LMAO. also, as a law student i will be looking into what i can do to get the money back. thank YEWWW. xoxo.
Someone arrived in about 35 mins.They said the only option was to drill out the lock.I asked if that would damage the door and he said yes.It was not what I needed, a different company were able to solve the problem with no damage at all, no drilling.Don’t use this company, it’s a scam.Also the man was using a phone to translate what I was saying, so we could not communicate at all.They asked for a £49 call out fee, I could not pay as I felt scammed, and didn’t get mentioned on phone when I asked about price. However, they did leave without payment.
Called them and said it would be £49 for them to open my door as me and my partner were locked out… got told 30 minute wait so i waited… called them again and was advised the lock picker would call me and he said 20 minutes…45 minutes later he arrives and ‘analyses’ the lock after a split second and says it’s a anti pick lock and requires a drill to open it which he then proceeded to say it’ll cost £150 after being told it would be £49 on the phone. Obviously said no, would rather stay out in the night than have a scammer rip me off my money. Avoid these people, they don’t care and their customer service is non existent.I will not be paying a dime.
DO NOT USE THIS COMPANY. Quoted on the website arrival in under 30 mins and £49 charge no extras and the locksmith would call when he’s on the way. Called them back after 30 mins of nothing. The locksmith then called and said he would be 10-15 minutes and price would be approx double what the call centre said. Over another 30 minutes (1hr total) later no sign of him. Tried calling no answer. He text to said he was on the phone and he’d be another 10 minutes so I cancelled him as I read the reviews at this point. Called the call centre and explained and they hung up on me. Always Google trust pilot first as would have saved me so much time !!
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