Review Time
On returning to my house I could not open the door - the key was spinning. My door is a deadlock and I had no other means of gaining entry. I did have my phone (and my dog) so quickly googled what I thought were a local company. Reviews were ok on their site so called them out. Couldn't give me a price until the lock was looked at. Two guys turned up (one was learning the trade). Had to drill out handle and mechanism and install new handles, cylinder, mechanism. £919 in total. I had no choice but to pay but seems extremely expensive.
Emergency locksmith 24, are legally getting away with ripping people off!This company goes under many many different company names. The owner Alexandru Alin Francuig is listed down of companies House. Therefore they are a legal company operating in the UK. However, they are over charging people and applying extortionate prices for simple work that is carried out. They tend to use intimidating tactic. I was female alone and followed into my front room by six foot something eastern European guy leaning over my shoulder to ask for the money for the job. I felt quite nervous and intimidated so I paid the money as I wanted him out of my house. Job took less seconds than it takes to boil a kettle. On the generic receipt he tried to charge callout charge, I pointed out it clearly states on website no call out charge. By reading many many reviews they are trying to do this to everybody. He crossed it off the receipt and my bill came to £218.00 There was no mention of any prices on the phone call, only asked for my postcode which was a eastern european ladies voice. Few minutes later eastern european man voice phoned me to confirm postcode and said would be there in 35 minutes. Again no mention of any prices.Because I was alone and it was heading towards tea time and getting dark soon and I could not close my door I panicked and googled locksmith in my area. The first one that came up said was in my area and tapped on it which obviously brought this company up first. And that's when I made the call. I've tried to report it to the police but they are not interested and said it would have to come from trading standards as a crime report. so I shall be pursuing this as I've sent many emails to the company asking for partial refund of £100.00 and that's me being a fair person. Alexandru Alin Francuig has not acknowledged any of my emails at all. Having researched and chatted to various locksmiths and priced up the barrel lock this job was well overpriced and should have cost no more than £80/£90 maximum. The barrel lock in itself costs approximately £10 to £15 pounds only.AVOID AVOID AVOID AVOID AND SPREAD THE WORD!.. like I say they are legally getting away with it.
Steer clear! This man came round, charged us £60 call out without warning and did nothing. He quoted £600 to fix our door, he told us the wrong part was broken and when another, great locksmith came round to fix the door it was £300 with no call out. Meanwhile this company came back and offered to do it for £380. Disgusting behaviour which smacks of exploiting a bad situation as we were unable to lock our front door! Beware!
Charged £120 for a swipe open job!No drilling involved, the guys was around for 1 minutes top, only swiped a soft plastic paper to open top lock (as the bottom one was open)."No call out charge" says the website, that's a con!From £39, that's a lie too!Max for that job I expected £50. But taking advantage of a person like this is outrageous!I want my money back and quick.
I recently had a very disappointing experience with EmergencyLocksmith24, also known as EnfieldLocksmith. In my opinion, they are scammers who exploit emergency situations. I found myself locked out of my flat and called them for assistance. When the locksmith arrived, he attempted to pick the lock but then claimed that it was "unpickable" and couldn't be opened. This was simply not true – it was a very basic Yale lock that any competent locksmith should have been able to pick easily. Instead, he insisted that the only solution was to destroy the lock and replace it, which I refused. Despite not resolving my issue, he still charged me £49 just for showing up and attempting to scam me. I feel it is my responsibility to share this experience to warn others. At the time of writing this review, I have noticed several other similar complaints about this company. I strongly advise avoiding them at all costs.
These people are SCAMMERS!!! They came to my friend and I since we were locked out. They quoted us £70 max for opening the door and a lock replacement. When the quy came he said the price would be £180. When we heard that we laughed and said no to which he said we would have to pay a cancellation fee (not mentioned anywhere). The fee was £40 and when we said we would not pay it he threatened with dept collection. My friend paid as it was very stressful. We are now disputing the charge and getting this "company" shut down. DO NOT USE.
Charged £380 for having a shed lock changed what a rip off!! about £100 job and the new lock doesnt even fit well at all im going to have to buy a new one!! How can you justify this price? Im letting trading standards know and reporting it this company should be banned on google, never trust any numbers unless they are legit, my bad for not looking into it first!! Shocking... 🤬
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