Review Time
We have flown to Bali with emirates and on arrival my case has not arrived, after numerous live chats with them it seems that they did not ticket my case so it never left Gatwick airport. I have been left in Bali with no clothes apart from what I travelled in and emirates customer service has been zero. All I get from them is that they have emailed Gatwick and that they will get back to me, which they don’t . It has now been 4 days since we checked in and we have had no information about what has happened with my case and no support from emirates. I have spent the majority of my holiday so far trying to find clothes and trying to find out what has happened with my case. It has totally ruined our holiday. I am disgusted with emirates
Apparently “Fly Better” means miss your flight because Emirates puts your arrival and departure gates on opposite ends of Dubai airport, gives no help, and then ignores your emails. 3 reminders later — still nothing. Guess silence is their premium service.Next time I’ll save money and just book with an airline that actually answers.
I’ve flown with many different airlines over the years, but Emirates consistently stands out as the absolute best. I’ve been a loyal Emirates customer for years now, and each experience continues to amaze me with their exceptional service, professionalism, and attention to detail.A perfect example of this happened during my recent trip from Dubai to Bali. I accidentally left my power bank in the seat pocket in front of me. Honestly, I had given up hope of ever seeing it again. But my sister encouraged me to reach out to Emirates, even though three weeks had already passed.To my surprise, Emirates responded and confirmed that my power bank was found and was still in Bali! I explained that I live in Los Angeles and asked if there was any chance it could be returned. To my amazement, Emirates arranged for it to be transported all the way from Bali to LAX. I picked it up in perfect condition.This kind of service is rare and truly unforgettable. Emirates goes above and beyond — every time. Five out of five, no comments. Just pure gratitude and admiration. Thank you, Emirates!
Emirates use partner airlines on some routes who will not allow you to check in online for Emirates flights. The Emirates website did not allow this either as the first section of the flight was via Air Astana. Returning from Kazakhstan my bag was checked to London but I was not. On arrival at Dubai the T1 check in desk would not check me in, so I headed to the gate a T3. Crossing Dubai airport is a massive trek involving long walks, a bus and a metro shuttle so the gate was closed when I arrived for my flight. Unhelpful staff at the Emirates transfer desk were uninterested, assumed everything was my fault and would not re-book the flight. No response at all from the online complaints portal. I'll not be using Emirates again.
I had one of the most frustrating travel experiences with Emirates and Ticket.fi. On 4th July 2025, my family and I missed our connecting flight from Stockholm (ARN) to Helsinki (HEL) due to an extremely short and unrealistic transit time.Our Emirates flight landed in Stockholm at 13:35, and our connection to Helsinki was rescheduled last-minute from 21:20 to 15:05 without any prior notice. With immigration, luggage retrieval, and a long transfer from Terminal 5 to Terminal 2 (which required a metro ride), we barely made it to the check-in counter by 14:30 — only to find the gate already closed 10 minutes earlier.Despite contacting Emirates' Swedish team immediately, we were told they couldn’t rebook our ticket due to a strike at Helsinki Airport, and instead advised us to find an alternative route. We followed their instructions and reached Helsinki the same day via ferry and train — incurring over €439 in extra travel costs (taxi, ferry tickets, and train).We also contacted Ticket.fi, where we purchased the ticket, and received only generic replies. Emirates later denied any responsibility, even though their customer support had clearly acknowledged the issue and assured us they added remarks for compensation.It feels like Emirates and Ticket.fi treat customers as disposable. Their delayed responses, refusal to accept responsibility, and lack of empathy reflect poorly on both brands. If you value reliable customer support, I recommend thinking twice before booking with either of them.I’m now forced to take further action via Finnish consumer protection and EU passenger rights services.
Supposed to high end with all the petroleum money. But apparently managers are penny pinchers and pay paltry sum to air hostess and employees. No one ready to help passengers and airplane are shabby, seat cover and instruments are falling to pieces literally
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