Review Time
Tried Emirates for 4 flights to & fro SIN-AMS on 16 June, 1 July 2025 (EK353, EK147, EK150, EK352). Onboard with high expectations hearing all the high praises for business class. Spent extra to experience, unfortunately it was a complete waste of my money (not miles) and all 4 flights were an utter disappointment; worse than SIA & Qatar. The cabin service was so slow and inattentive, all 4 flights wasn’t clean. In business class it’s normal to have a higher standard of service and cleanliness. In particular, on flight EK147 and EK352, I boarded and saw a rice bug crawling in the stowage compartment so I told the attendant who was service welcome drinks of it, and she tried to gaslight me me saying it’s dead, I even had to ask if she could clear it, she reluctantly took a towel and pick up the bug, then realizing it was alive. From her attitude towards other passengers, she seems put off by me thereafter and other crews attended to me. Not a single apology for the plane’s disgusting hygiene, I should be the one being put off. Toilet hand wash was out of order and upon informing a crew, she offered a water bottle to wash my hands. WOW. Shouldnt this be checked / toilet locked out before the plane takes off? Also, it would be nice to inform passengers the meals are not dine-on demand. Meals are served so slowly but cleared swiftly. Another occasion, EK352 night flight, I had changed seats and informed the cabin crew as there was a family behind and needed a good rest. In my new seat, the other cabin crews seems unsure why there’s a person in that seat and seems hesitant to attend to me. It gave me the impression there’s no communications among the cabin crews (probably because the crews are from 11 different nationalities on every single flight LOL). My main course wasn’t nice so I had a few bites and didn’t finish it. The crew simply cleared it once I left my towel on it without asking how was the food.I called for an attendant and waited 10mins for 1 to attend to me, meanwhile there were other crews that just walked by. Was so hungry from my unfinished meal earlier and ordered 3 light bites. The crew did inform it will take 20mins, but was pissed me was it took 50mins and I was more than famished but did not want the lounge sandwiches. When I was served, there wasn’t any apology for the long wait and the crew even gave a judgement to me for eating 3 light bites. The service is absolutely appalling. Only cabin crew, Tan Wee Chin, had exceptional and role model standards and service of a business class. She was polite, attentive, respectful to every passengers equally. The other crews have shit service, acting like passengers owe them something- I have no idea how are they promoted to service at business class. EMIRATES is overhyped, overpriced, outdated, and can stay in their lala land thinking they are superior to others.
Title: Emirates Has Completely Lost Our Trust — Avoid This AirlineI’ve flown with Emirates for almost a decade, often recommending them to friends and family for their so-called “world-class service.” That reputation? It’s gone. And after this disgraceful experience, I’ll be doing everything I can to make sure others know just how bad it’s gotten.I booked flights directly through Emirates—no third parties, no shady websites. But I never received a confirmation. No ticket, no email, no itinerary. I had to hunt them down over the phone to even prove my booking existed.Then, without informing me, they changed our flight number. When I contacted customer service to clarify, I was met with denial. They didn’t just refuse to acknowledge the change—they accused me of lying. Emirates customer service literally questioned my integrity, suggesting I was fabricating the issue.No apology. No correction. No solution. Just gaslighting and stonewalling.This isn’t a minor annoyance—it’s a total systems failure. The kind you expect from budget airlines scraping the bottom of the barrel, not a company that charges premium fares and boasts about luxury and reliability. Emirates showed zero flexibility and even less accountability.We’ve been loyal flyers for nearly 10 years, and this is the thanks we get? Treated like we’re the problem. Not even an attempt to fix the mistake they made. They clearly don’t value long-time customers—and based on this experience, I can’t imagine how they treat new ones.So here’s the deal: I will never fly Emirates again. I’m telling everyone I know—through word of mouth, social media, and every review platform I can find—to avoid them at all costs. If you’re reading this and thinking about booking with Emirates: don’t. Save yourself the stress, the disrespect, and the total lack of support when something goes wrong.This company needs to be held accountable. And until they take full responsibility for what happened and make it right, I will not stop sharing this experience.
I worked in India for many years up until 2008 and used Emirates for the return flights, the service back then was second to none, a group of us were flying to Seychelles and we booked Emirates, because of the long flight and previous great service, I couldn't believe this was the same airline, they are absolutely terrible, they really don't know what they are doing, unfortunately, 1 is the lowest score that I can give them. I will never use them again, We travelled with Qatar airways at the end of last year and they were amazing. We have changed our plans to use Qatar instead of Emirates in November for Australia, I'm actually glad we found out how bad these have become prior to that journey.
Emirates as an airline for flights and trips is wonderful! We have never had a problem with their staff when checking in or leaving! However their lost property function at sydney airport is absolutely abysmal! We accidentally left our ipad on a flight coming in from Dubai about a month ago and sent them an email about it the next day (since thats the only way to claim lost property). After that, numerous calls were made to dnata, emirates and sydney airport alike with absolutely no concrete response and with all responding personnel just making us call the others. Today we finally just went to the airport to ask directly and were told by a lovely lady at dnata that emirates lost and found had our ipad and to go to their office because they were expecting us! When we got there, the office had a closed sign up with all the lights switched off. We rang the bell and the lady who came up was extremely arrogant, asked us for a reference number (which we didnt have since no one had responded to our queries) and then proceeded to tell us that we had actually been contacted on the 17th of May (the day we sent the email for our ipad a month ago) telling us they had it. We showed them the email trail of them just sending us automated responses, and also of them saying to wait for an update and nothing else, but she just brushed it off and said well, you’ve got it back anyway. She was rude, and short with us and i didn't appreciate her arrogance in the least! I still love emirates and will continue to fly with them, but PLEASE don't leave anything on their planes because you will either never get it back or just have to deal with very rude customer service reps who will make you feel worse.
I’ve travelled with Emirates many, many times and have ALWAYS received wheelchair assistance at the airports without problems. On my last booking I paid for the flight and when I received confirmation I went ahead and booked seats and requested wheelchair assistance as I had ALWAYS done. The reasons given were the same as on every other booking, and the customer service team then started to ask for results for medical tests I had never had! They wanted me to ask my doctor for a report to state that I did NOT have certain conditions! Meanwhile, on webchat, another Emirates employee was dealing with my complaint and saying “I don’t understand why they are saying this to you because I can see the wheelchair service is booked!” In the end I decided to ask for a full refund within 24 hours of booking the flight because they were making the booking untenable. They refunded only part of the booking and the complaint is since being investigated by the Civil Aviation Authority due to discriminatory treatment and unfair selling practices when dealing with disabled passengers. I’ve NEVER before been treated SO badly and rudely by an airline just for requesting a wheelchair service. I definitely DON’T recommend this company. They won’t put the customer first when it comes to sorting out problems, even when those problems are caused by themselves. The person who dealt with my complaint at Emirates should be sacked!
Returned flight EK19 to Manchester from Dubai on 10th June to find that our new suitcase had been damaged by the airline.As advised I Immediately went to baggage services and reported the damage, which was recorded and I was given a file reference number logging the damageFast forward over two months calls to the airline and the claim department who promised that someone would call me to discuss this and the claim still hasn't been processed and no call back either.The customer service is terrible and will certainly make me think twice about flying with this airline again or recommending them to anyone.
I don't think the company even read the reviews and complain seriously as I have read most of the reviews many goes to poor customer relationship which is very important We just arrived last night from Dubai to Australia my complain is the same as others poor,stressed and not very friendly stewardess and uncourteous. I have always said please and thank you but didn't get any response I guess a robot will do better Her name is Miss Mats I hope that you refrain hiring people that are not happy doing their job because this affect the image of the company. I won't say more as not sure if this is being read.Flight from Dubai to Sydney Australia EK 416 June 8 departure 21:30Stewardess: Miss Mats
Our Ref: DXB/X/SL/010724/8101685File Ref: MADA2333878I have flown dozens of times with airlines around the world, but I have never experienced such humiliating treatment as with Emirates: 1. Lost baggage and misinformation: I’ve been over 24 hours without locating my suitcase (Tag EK231462). Their website still shows “Baggage not yet found” and I haven’t received a single email or call. 2. Contradictory information: First they claimed my bags were in Madrid, then in Abu Dhabi… and the agent I spoke to didn’t even know where they were. 3. Basic data errors: They recorded my suitcase as “black” when it’s actually silver. They can’t even get the most elementary detail right. 4. Ridiculous obstacles: They demand I send a fax within 24 hours to formalize my claim. A fax in 2025? No number, no digital alternative—it’s utterly absurd. 5. Disastrous after-sales support: Last year I was held for 6 hours in Abu Dhabi (Our Ref DXB/X/SL/010724/8101685), missed my train, and had to cover meals, transport and car rental—with zero compensation. 6. Montreal Convention ignored: Despite my legal right to compensation (up to 1,288 SDR ≈ €1,600), Emirates simply dismisses my claims. 7. Wall of silence: There’s no customer-service email, their phone lines are perpetually busy, they only answer in English, and they funnel you into voicemails with no reply.This level of incompetence and indifference is utterly shameful. I demand the immediate location of my suitcase and the appropriate compensation under the Montreal Convention. I will never recommend or fly Emirates again as long as they maintain this absolute disregard for their passengers.
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