Review Time
O my god! If I could, I’d give negative star!! It’s absolutely terrible experience. What the hell we’re doing online check in, if they’re changing our seats “for accommodate” family. And me and my husband been sent somewhere on far rear, regardless our effort of online check in.
I’ve been a loyal Emirates flyer for over 20 years — Gold member, thousands of hours in the sky, and endless support for the brand.But flying First and Business recently felt like stepping into Jurassic Class.The ICE entertainment system is embarrassingly outdated — slow, unresponsive, and looks like it was last refreshed when dinosaurs still roamed.The crew? Beautiful trolley dollies with perfect makeup and polished uniforms, but the service felt more performance than hospitality. Style over substance.Emirates keeps pushing the “gold standard” narrative, but I’m honestly tired of the glitter without depth. Other airlines like Qatar are outpacing you fast — in tech, in consistency, and in how premium travel should feel in 2025.As a Gold member for two decades, this isn’t a complaint — it’s a call to evolve. Fast.Otherwise, we’ll all be watching buffering screens from 1999… while sipping champagne in the ICE Age.⭐ Rating: 2/5 — “One star for the bubbly. One for the Barbie runway.”
Flight, No Help — Avoid!I booked a long-haul flight from Birmingham to Penang through a travel online agency "Get A Flight", flying with Emirates — or so I thought. What they didn’t make clear at all during booking was that the second half of our journey (around 7 hours) which was with FlyDubai, would be nowhere near the standard you expect when you pay for Emirates.On the FlyDubai leg, we were stuck with no in-flight entertainment, no pillows or blankets, and extremely uncomfortable seats — an absolute nightmare for such a long flight. It was hands down the worst flight my family has ever endured.When we reached out to the agency to complain, they washed their hands of it and said it wasn’t their problem — even though they failed to tell us about this big downgrade at booking. They just told us to contact Emirates directly and offered no help whatsoever.To make matters worse, my husband and son are stuck on the same dreadful FlyDubai flight for the return leg later this year, which they are now dreading.If we were told from the start that flying with Flydubai on the 2nd leg of ours journey would not provide the basic long haul ammenties we would not have booked this flight. We will never book with this agency again and will avoid Emirates too — they should be clearer when selling a codeshare with an airline that offers such a poor experience for a long-haul journey. If you’re considering booking through this agency or planning to fly Emirates on a similar route: think twice or you may get the same unpleasant surprise we did even if the flight code starts with EK you may find in the finer print that your flying on a budget airline.
an utterly deplorable experience with Emirates today at Copenhagen Airport (CPH) for a flight scheduled to depart at 4:00 PM. Their unprofessionalism and poor service have cost me dearly, and I am beyond disappointed.Firstly, Emirates repeatedly changed their check-in counter location, leaving passengers confused and uninformed about where to go. We spent an unacceptable amount of time wandering the airport just to locate their check-in desk, as their communication was disorganized and inadequate. This is completely unacceptable for an airline of their reputation.Secondly, we arrived at the check-in desk at 3:00 PM, a full hour before the flight, only to be told that check-in had closed precisely at 3:00 PM. This is outrageous! We were there in ample time to check in and could have easily boarded the flight. The staff offered no explanation or assistance, displaying a shocking lack of customer care. As a result, we missed our flight.To make matters worse, because of Emirates’ incompetence, we also missed our connecting flight from Dubai, incurring a financial loss of nearly $2,000. This is an unacceptable burden caused entirely by their poor service and rigid policies.This experience has ensured that I will never fly with Emirates again. Their disorganized operations, indifferent staff, and complete disregard for passengers make them an airline to avoid at all costs. I strongly urge others to steer clear of this airline.
Update: Emirates Providing False and Misleading InformationAfter two months of waiting and multiple follow-ups, I finally received another response from Emirates Customer Affairs.Unfortunately, instead of accepting responsibility, they chose to provide false and misleading information.They now claim that "all strollers on our flight were collected at the gate due to operational reasons," and that "I was only allowed one stroller for one child."Both statements are completely untrue.I had purchased three full-fare tickets for myself, my husband, and our 5-year-old child. According to Emirates' own cabin baggage policy, we were entitled to one cabin stroller per ticketed passenger, meaning we should have been allowed two strollers at the very least (and we only had two).Even worse, I personally witnessed other families on the same flight bringing multiple strollers onboard, while only my family was singled out and denied this right.This is not just poor customer service—it’s blatant dishonesty and discrimination.For a so-called premium airline, this kind of behavior is shocking and unacceptable.
My father expired on Jun 17th 2025 and I had to attend funeral, this is emergency travel on June 18th 2025. I had almost no time to convince my manager at work and get emergency passport renewal. When I checked their fares, they were very high. Normally it should be around 1300 CAD in their Economy class one way but it shows 2400 CAD ( 4 seats left ) while checking their fares on their web site. While booking I got a call from my boss, after 10 minutes it shows the fare increased to 2700 CAD and shows only 2 seats left. I was worried and booked it. I cannot select seat due to last minute booking. When I reached airport the check in lady said only aisle seats available but the 3 seats next to me will be empty, if they assign someone there ask them to give you another seat. Not sure what this makes. I cannot sleep on those empty seats, just can stretch my legs. They did not assign anyone in those seats but Emirates air hostess and staff on flight keep looking at me strangely. When I checked the other seats I see other passengers have empty seats in Economy class next to my row and they were sleeping on them. I paid double the normal fare and it is not a last minute pleasure trip. I see more than 30 empty seats on the flight within the 4 rows front and behind my row in economy class. I was not assigned a seat in Dubai to Hyderabad flight but issued boarding pass in Toronto. I was worried if they do not let me board the flight and ask me to take next flight I will miss my Father's funeral. Could not even book hotel in Hyderabad due to this. It was all tense situation. Eventually they gave me Business class aisle seat, that flight is only 3.5 hours and I could not sleep in that short period. The food and drinks they offered in business class is same as in economy class. Their food is Indian cuisine which was ok to me. Shame on Emirates with this type of wrong news about availability of seats and impersistent seat allocation. Decided never travel on Emirates flights in future. Advise other travelers never fly on Emirates. Though food was good but all those free beers, vodka, or even scotch whiskey is not worth the price you pay. Very bad experience.
Flying from Cape Town to LHR in Economy. The first flight to Doha was very good, attentive flight attendants, food good, movie selection fair. At Doha waiting for flight to LHR on A380, no organisation at all, no information from the airline very poor. Booked extra legroom seats on the flight but in a row of 3 one of my colleagues who had the "window" seat could not stretch out as the door hinge meant that they could not sit straight, everything looked very tired on this flight and the plane could do with being refurbished, with poor entertainment. Very unimpressed, first flight 4star second flight 1star
Emirates airline continue to refuse a refund of my cost of two seats booked on a flight in June 2020 from Mumbai India to Birmingham UK when the flight was cancelled on 21/05/2020 due to the global Covid epidemic. Clearly the quarantee and assurances by international agencies featured on booking sites for flights, holidays, travel etc are spurious and worthless.
First time flying with them, and looks likes it would be last time. Customer support is so useless. I only needed to switch the order of my last name and first name with the same passport and number. I thought I will go through them because contacting my travel agent was a hassle. Guess what, you need to go back to travel agent, because we don't do such tasks. Dude, I'm flying with your airline, they only take a small cut from the total. If you can't do a small task like this, stop running a whole airline. Useless!
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