Review Time
Went on an A380 to Dubai in economy and the experience was faboulous; plenty of space, large tv screen, usb etc all in front of you - I have flown with a number of airlines and would say this is the best in the world.My next leg from Dubai to India was on a B777, the experience couldn't be more different from the A380; cramped seating space, small tv screen, etc.......! Not a pleasant experience!Won't be flying Emirates on a B777 again & will always pick the A380 until it is retired - then its holidays on home soil!!
I recently flew from Pakistan on January 21st and was disappointed with the experience. While my flight from Gatwick to Islamabad was excellent, with all the cabin crew being welcoming and helpful, the return journey was a letdown.Before the flight, I was able to select a seat for the Islamabad to Dubai leg, but the Emirates website didn’t allow me to choose one for the Dubai to Gatwick leg, stating that all seats were taken. However, when I boarded in Dubai, the plane was half-empty, with many vacant seats in my section. I asked a female cabin crew member, who had a straight face, if I could move to a window seat, but she wasn’t helpful and never followed up, leaving me feeling ignored.
We flew Australia to the UK in business class with Emirates for the first time. We were told by our travel agent how great Emirates business class is compared to other airlines business class we have previously used; she described it as next level. It is next level in terms of cost, 2 to 2.5 times the cost we have previously paid for business class and the worst business class we have been on. Poor seating design, uncomfortable, poor plane layout, slow meal service and no luggage storage facilities above you if you are in the middle. We were on the new planes as well, so this is the best version! We complained and were just fobbed off with standard copy/paste responses. We pushed the issue and got some goodwill miles which in effect are a useless gesture because they are effectively worthless.The best part of the whole experience was the chauffeur service. The car company/guys were brilliant, very efficient and a pleasure to travel with.
I booked a flight from Hong Kong to Manchester and as the flight departed at 00.35 which was the following day from the original flight I was to take at 18.30, I made an error in the day of departure. In effect, I would have lost a day in Hong Kong. I tried to amend the date however would have to pay a fee of HKD3200. I did call (which was answered quickly incidentally) within an hour of my mistake however the handler stated that he could not override the system. While I was disappointed and also that I was travelling business class, I did understand and put it down to experience. However, shortly after the call, the same handler, Safwat, stated that he would speak with his supervisor and he amended the ticket without charge. I was extremely grateful, the fact that he had bothered to try and resolve my problem and indeed did so. He did not have to do that however I consider this to be exceptional customer service. Being in the Banking Industry for 40 years I do recognise when staff do go above and beyond for their customers. He is a credit to Emirates Airlines (as is his supervisor). Thanks again and it has saved an awkward conversation that I now do not need to have!
Before booking my flights to Dubai one of the elements that caused me to book with you was the complimentary shuttle to Abu Dhabi. Having arrived in Dubai, we realized we hadn’t pre-booked. After talking to a customer service worker on the phone she informed us that we could just use our boarding passes to take the bus and the same on return. On the way back to Dubai we arrived at the shuttle bus stop to be informed that this was not possible because our flight was not in the next 24 hours. We were dismissed very quickly and the customer service was some of the worst I have ever experienced. I repeatedly insisted that this is not stated on the Emirates website, and I was not informed of this by the lady on the phone. I refuted the false advertisement and terrible treatment of paying customers. After a 20 minute conversation the employee “Mashar Abdulla” finally agreed with me that it was not stated in the terms and conditions on the website, that I was right but he didn’t want the black mark on his record despite us being in the right. This was very disappointing and much less than I would expect from a representative of Emirates. He very cleverly waited until the bus had left before agreeing with us also. With us being very frustrated with the situation he gave us his word that if we took a taxi or Uber emirates would pay the charge due to their misinformation both on the website and from the employee I spoke to on the phone. It was also a fairer option than taking the public bus which would take us double the expected travel time than with the shuttle bus. We are obviously very disappointed and frustrated over the total lack of flexibility, on your feet thinking and customer care from the emirates staff and also surprised that the service level was so low. Now Emirates are of course refusing to compensate us and more than that the response I received was so obviously a blanket message and the employee clearly hadn't even bothered to read my complaint. THEY DON'T CARE ABOUT THEIR ECONOMY CUSTOMERS!!
I paid for the seats in two flights from Dubai to Taipei and from Taipei to Dubai. When I login to website today, I found the company changed my seats without any notification. No email sent to me to explain why. I just accidentally discovered this. Really frustrating. If they can change my seats without any notice and compensation, why do I need to pay for seat? Really bad service.
I am regular customer of emirates I travelled last time before 2 month with my family first they delayed because of technical issue our flights 32 hours then the hotel is very dirty because of that me and my child get temperature then I booked baby bassinet online but they didn’t gave us baby bassinet I know how I travel that time then I reached my destination one of my bag broken I am complaining from 2 months but they are not responding
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