Review Time
Economy people Treated Like Dirt with cheap quality food whilst the pilots are given high quality business class food, discrimination because of being poor and being treated like animals . very humiliating insult and degrading , no dignity in economy class, everything should be 1st class only, no one respects the poor, its a rotten world caused by the super rich
Worst airline with worst customer service. Emirates denied us boarding on a flight from Bali to Dubai since our (valid) visum code wasn't accepted on their system. We planned a two day stop over from Bali to South Africa. We payed for the 2 day hotel stay an exorbitant fee since it fell over New Years. We were denied check in and was advised to pay €450 and fly back to SA with just a stop over in Dubai. When we got to Dubai we went to the Dubai Connect desk. They said that they could have given us a visum to enter. It wasn't an option at that stage since we already canceled our hotel accommodation and lost 50%. That would also meant that we had to book new flights back to SA. I lodged a complaint. It resulted in a forth and back communication Emirates took 6 weeks to the day to respond each time. They blamed the Dubai E Visa dept and they blamed Emirates in return. In the end we lost out on 2 days in Dubai, we lost €250 of our hotel.deposit amd had to pay €450 for the new flights. I will never fly with them again!!!
I traveled with Emirates on 28 December 2024 from Taipei to Casablanca (EK367 and EK751). When I arrived, I discovered that both of my checked-in suitcases were severely damaged.I immediately contacted Emirates and submitted a detailed report with photos, brand information, and follow-up emails. Despite providing strong evidence that the damage went far beyond normal wear and tear, I was offered only $80 for both bags.I followed up with two additional emails, explaining everything in detail and even offering to provide video proof or do a video call to show the extent of the damage. After weeks of delay, Emirates responded simply to say they had nothing more to add.This response has left me very disappointed. I expected a fair and professional resolution from an airline of this caliber.Flight Number: EK367 and EK751Reference: DXB/X/OV/291224/8188776Booking Reference: MIL5ZSDate of Travel: 28 December 2024
Me and my wife had a baby and I wanted to treat her to a little winter sun holiday as our first trip away as a 3. I have literally been saving my amex points to be able to afford a flight to dubai with you guys, for her and the baby to be business class and for me it was economy. We have heafrd so much about emirates as an airline so this was a big deal for us to fly with you, on our way from london to heathrow i paid for access to the lounge and the crew kindly let me help my wife into her seat so i could assist with thew baby before i made my way to economy. they also moved me to a closer seat to make sure i could go and help her off the plane also. The flight and crew were excellent for my wife and for me, it was standard as you expect in economy. We then had our 13 day holiday… I obviously ran out of money as expected lol.As we checked in our luggage, we asked the kind lady on the desk and her manager “do you think they will let us through as we board so i can help my wife?” and they replied “im sure they can make an exception since tyou have a new born”. we had loads more hand luggage (buying everyone the viral dubai chocolate). We walked up to the lounge as the flight was boarding, I was holding mine and my wifes hand luggage plus baby bags etc. We walked to the desk and asked agaion if it was ok if i board the plane this way so i can assist and make sure my wife is on the plane ok. she then replied “unfortunately sir we cant let you in unless you pay..” she then told me it equated to over £100. I of course asked again and reassured i wanted nothing other than to help my wife, she still refused. I even mentioned the front desk saying that it should be accepted given my circumstances and still… nothing. I asked to speak to a manager she said that manager is gonna say the same thing… the supervisor came over and she again was not willing to make an exception and was extremely rude, leaving me so shocked and angry! how can there be such a difference from the crew experience to this? why would you not make an exception? we were just boarding that way. i didnt want anything from them, i just simply didnt have the money to spend on just walking a different way just to help my wife…This really just ruined the whole experience for me and my wife, not once did i ask or my wife if i can be ugraded for free because we are not like that. all they kept saying at the desk is yeah but if youre a regular or a gold member you can bring a guest! what happened to impressing the first timers? not to mention the ones with a baby!! We are not over exaggerating, my wife is 5 ft she weighs 47kg. she actuallty hurt her backl lifting all of that and carrying everything. i personally will not be flying with emirates ever again because of this. im not even writing this complaint because i want anything, i just hope to god that you change this policy so that a man can just help his wife. i hope in time the rest of the team can become as kind as the flight crew.
Why would emirate airline ask one to purchase their flight ticket before you can apply for Dubai visa through them, and when the visa fail they will charge you refund fee on the ticket in order to refund. Why would emirate charge £200 for cancelation of my flight as my visa didn't work out.
I booked a transfer via emirates web site but on arriving in Dubai spent 90miutes looking for driver he was not at designated area eventually had to take a taxi at extra cost After contacting the transport company they told me driver was at location and would not consider a refund.After contraction emirates customer care told because I it was a third party booking that emirates would not do anything Emirates are letting non reliable companies to use their web site without vetting the companies.I have tried to communicate with Emirates customer care about them providing platform for unreliable companies but they are not interested and still provide this service via caretaker without any comeback on emirates for facilitating this unreliable service emirates used to be a caring and upmarket experience when using their services but are getting just like all other bog standard airlines .I have been using Emirates for many years and now feel that they are cutting back too far and flights and quality of food and services are poor
On Christmas Eve, Emirates Airlines showed a shocking disregard for customer care and the values they claim to represent. Despite my medical condition being fully approved in advance with 19 separate communications (which were evidenced and shown to staff) confirming their support for assistance on a long-haul flight, I was met with outright hostility and indifference at Dublin Airport.After moving with an injury and making every preparation, I was confronted by a smug representative and his equally dismissive supervisor. Their attitudes were not only unprofessional but deeply condescending. Armed with nothing but a small printout, they bluntly informed me that they would not honor the assistance I had been promised. The evidence I brought - the painstakingly documented communications with Emirates - was completely disregarded.It was obvious they were rehearsed in dismissing customers and determined to rush through so they could focus on their own Christmas plans. They treated me as a second-class citizen, showing no compassion, no effort to resolve the situation, and no adherence to the values of respect, generosity, and care that the UAE prides itself on.What’s worse, they threatened to mark me as medically unfit to travel, despite me already obtaining and providing full medical clearance through their own process. This level of insensitivity and bureaucratic stonewalling is appalling.As a result, I not only missed seeing my terminally ill grandmother, but I also lost precious time with my family during the holidays. Adding insult to injury, Emirates demanded a €600 “processing fee” just to refund the money for a service they outright denied me. This is not just a failure of customer service - it’s an outright violation of basic decency and a disgrace to the UAE’s values of hospitality and care. Emirates markets itself as a premium airline, but my experience reveals the cold, profit-driven core underneath.To the representatives at Dublin Airport: your smugness, lack of empathy, and eagerness to dismiss me is a stain on your brand. Emirates should take note: your actions at the Dublin office reflect poorly on your entire company and are a direct contradiction of the values you claim to uphold.For anyone considering flying with Emirates, especially via Dublin airport, think twice. When push comes to shove, they will not care about you, your family, or your circumstances - only their bottom line. This was a disgraceful display of corporate callousness at its worst.Shame on you, Emirates.
I’ve always wanted to fly on the A380 so took the opportunity to do so when we flew to Singapore just before Christmas 24. I was looking forward to flying on one of the world’s greatest airlines. Quite honestly you get better service on a budget airline. Ok the food on board was tasty and high class but the onboard service was appalling. Apart from a drink with your inflight meal the cabin crew never openly advised passengers to request any extra refreshments during the ten hour flight. I don’t think I’ll be swayed to fly Emirates again. I think next time I head Asia I’ll use Singapore Airlines.
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