Review Time
Flight was overbooked and despite paying extra money for our seats, we were first told we were being put on standby for the flight the next day. When I said this was not acceptable as other people who had been behind us in the queue were being given seats. They agreed to put us on the flight but had given our seats to other passengers so we had to sit in a 4 seat block in the middle of the plane, no apology... Just told to put in a claim for refund when we returned. We had been in the queue for two hours, thirsty and tired and we're then to get straight to boarding gates as boarding had started... No time to go to duty free. We went through to boarding lounge and sat there for another 45 minutes before boarding commenced. The service and food was poor, I am vegetarian and hummus which I don't like figured heavily in all my meals.I have put in a claim for refund and have had response regarding my seat but not my husbands so put in one form for each person if this happens to you. I have been advised it will be 15 working days before I will receive my refund.I have never felt so disappointed in an airline in my life, I don't think I will ever fly Emirates again
Having travelled with Emirates several times before it is sad to see a once brilliant airline slowly decline. When I first few with them, they were excellent. I have just returned from another holiday to Dubai and flew from Heathrow. We travelled to Heathrow from Scotland as we were looking for a better standard of plane. Sadly this was not the case.We flew out Premium Economy for the first time. It was not worth it. As we were late taking off they were serving a roast chicken dinner at midnight and breakfast two hours later. There was no amenity kit and the chairs while roomy, the new feet rests just didnt work great. Mine kept "dropping" down. My mothers couldnt get down. We spoke to other passengers who were there and they agreed it was just not worth the price paid. Just stick to economy. It was also nothing like the TV adverts.Returning home we flew business class. I was pretty disgusted. It was an old plane which they are "tarted" up. The lights in the toilets didnt work. The outside lights showing if the toilets were occupied didnt work. The toilets were dirty and smelly. Food was prepared right beside the toilets with no screen or anything. 4 toilets right next door to the kitchen. Disgusting. The seats were smaller than the premium economy ones. Tiny! Lie flat didnt really happen - it was so tight and my feet were crushed in the box where feet were supposed to go and im only 5:8. As for the table in the seat. Unless you were a size 0, it was going to be difficult to get the tray out. What a silly way to put a table. Even my 11 year old son could hardly get it out. Once I did, the table dipped to the back so my soup was spilled as soon as it was put down. Again, there was no amenity kits - nothing. Even the staff were complaining that the plane was pretty rubbish. How emirates can justify charging for luxury conditions in these circumstances is beyond me. I can understand if it was lovely chairs as I have had before but there was hardly that. This means that some people are paying the same price for luxury and some are sitting squashed up and uncomfortable. As usual; when I spoke to emirates about this they have not offered any compensation apart from some air miles. Emirates when I first flew with them were wonderful. Staff took your coat and hung it up, they were right over with a glass of champage or juice and paper. and the food was delicious. You felt extremely spoilt. Whatever they are doing now - it just doesnt work plus they seem to be getting more and more expensive.
Bad service, employees in airport and on board zero manners, havent seen or known manners in their life. Management bad ignores all client complaints. Wifi on board is a completely different story, the steal ur money and say it frankly, we took the money for wifi that wasnt working but its not our problem.. its a pitty to have such airlines run by those people in the beloved UAE
I booked a return trip from Manchester to Bangkok. I was a bit shocked as to how much the prices have increased. I like flying the A380 so went ahead and booked. I also payed extra to pre-book my seats, which in my opinion is a rip off if you are paying over £800 for a flight.Several weeks later I checked my booking online and noticed that emirates had changed the aircraft on 3 of the legs of my trip to Boeing 777, which was a bit annoying.I was a bit shocked at the condition of the aircraft on all 4 legs of the trip, the interior had certainly seen better days. Also dissapointing was the food, cold and tasteless. Drinks service seemed to much of a chore for the cabin crew and talking of the cabin crew, they were so miserable.
I want to share my terrible experience with emirates flights from London to Bali return. I’ve bought £1650 tickets each for me and my husband and paid extra for economy plus. On the tickets it’s says free exchange, only pay the extra if the rate is different. Originally I was supposed to return on the 2th of August, when I tried to change it to other date, that have the same value the website was giving me a mistake every time. I’ve tried like 20 times and it I didn’t work, then I tried to call their customer service, which also doesn’t work on weekends, so I had to wait till Monday. After spending hours trying to get through I’ve decided to try and change the date for the flight that was £400 pounds extra. And then website “magically” start working, charged me and change the date. It was very frustrating but it’s only the beginning.So one day before my flight I’ve tried to check in and, guess what? Website not working again. Tried to call - also was not able to get through. So me and my husband arrived at the airport earlier to check in and we’ve been told that there are no seats together. Im aero phobic and for me it was super stressful to spend 18 hours in the air without my husband, especially since we bought such an expensive tickets, with the company which supposed to be “one of the best” in the world. Oh and also they place on basic economy, even thought we paid for economy premium. So I suggest to avoid this company, I personally would never use their services again.
Very disappointing. Booked Emirates for the first time to fly from Dubai to Phuket and back to Dubai. Booked with Emirates because both flights were during the day. Booked and paid for economy seats and the paid a supplement for specific seats. Was advised now that the original phuket to Dubai flight has been altered to a night time flight, which we were trying to avoid.Spoke to Emirates and have now booked Business Class on that sector on an earlier flight. However, they refuse to refund the surcharge I paid for reserving the seats 0n the original flight.
The staff seem to want you off the phone without providing any helpI tool travel insurance for my outbound flight a day before the flightI wanted to do the same for my inbound flight but for some reason emirates has made it very difficult to find the option!I called customer service and they gave me a number, I called , that company gave me another number who then informed me they don't do itI called emirates again and they said we don't provide insurance on such short notice has to be two weeks when I explained I have done it online before he had no answers Emirates service has gone from absolutely the best up to 2012 to one of the worst.
NEVER EVER TRAVEL WITH EMIRATES IN YOUR LIFETIME. THEY LOST MY SUITCASES WHEN WE STOPPED AT DUBAI AND MY SUITCASE HAD ALL MY EXPENSIVE CLOTHES, SHOES AND WATCHES IN THEM AND THEY NEVER FOUND THE SUITCASES. EMIRATES IS THE WORST AIRWAYS OUT THERE. APPALLING SERVICE. DID NOT EVEN GIVE ME COMPENSATION FOR MY LOST SUITCASES WHICH WAS THEIR FAULT. ALTOGETHER THE THINGS IN MY SUITCASE CAME TO ABOUT 2-3 THOUSAND POUNDS OF ITEMS AND GOODS.
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