Review Time
I can't work out what's worse - the app or their customer service. in spite of paying for the premium service - the data is only sync'd 4 times a day - this means that it could be wrong for 99% of the time. If you are over 70 - maybe this app is for you. For anyone under that AVOID this awful appEdit: the 4 times a day sync was only mentioned in the t&c’s AFTER signing up Anything else ? yes I asked 3 times for a refund but you refused. So a useless app and a no refund policy? not sure NOT FIT FOR PURPOSE
Very useful budgeting app that allows you to connect all your debit and credit cards, and even add existing loans and therefore show your current net worth. Once you're out of the debt you can plan investing through the app too. Worth checking out!
One thing that I hate with this new era that we’re living in a lot of people are so comfortable with creating businesses but not comfortable with hiring or putting out more money or training to provide customer service services anymore. When the Emma app goes through shit, there’s not working properly, having issues with billing don’t expect any response from any of the support team. When setting up the account it took me 10 working days to get response anyway. I’m now trying to get my money back and I haven’t had a response at all. It looks like I have to go through my bank. It’s annoying to have to earn money to then pay someone else that decided to open a business that only wants to do half the work. I’m not going to pay for a subscription after this and I recommend people don’t either. Don’t bother with businesses that don’t bother putting any customer support around.
I strongly advise against using Emma. The service offers no real benefit over what your bank already provides — yet charges an extortionate fee . I am not seeing any money saved, no meaningful insights, and absolutely nothing worth paying for.To make things worse, cancelling is deliberately confusing. You think you’ve cancelled, but later realise you haven’t — and they will charge you for the full year before having the chance to cancel. Their customer service is unhelpful, making it incredibly difficult to resolve anything.Judging by other reviews, I’m not alone and so annoyed I have had to award even one star. Avoid this app unless you want to be ripped off for nothing in return.
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Emma helps people manage their money, pay off debt, avoid overdrafts and track subscriptions. An AI financial assistant made by humans for humans.
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