Review Time
MONTHS later, case is still open. Issue unresolved. I find myself in a holding pattern where they email to say if we don’t hear from you, we will close the case… I reply, always, saying still unresolved issues and they I am STILL waiting for the compensation team to respond after this was promised when the issue was first reported in summer. Massive lag time issues in recording really cannot be justified, particularly given the cost of the kit and subscription. I am convinced there are some ‘behind the scenes’ changes having gone on here - never used to be an issue and haven’t changed kit / sensitivity (although now turned up to max, is still ineffective), WiFi unchanged, hub positioning / setup unchanged…. Quality of product and service delivery, shockingly bad.Absolutely awful customer service. Can’t wait to leave them when I have the funds to replace their kit!
Unable to contact customer service! Can’t unsubscribe from the plan!! Been charged two months just because it’s impossible to contact Arlo. It’s not possible to login to the support page, as it says I’m using wrong password-which is NOT the case. This is rubbish! Avoid at all costs and don’t buy any membership.
My Arlo Pro 4 cameras keep having either yellow or pruple tint. I have had for more than a year to re-start the cameras every day. I have also done countless full re-boots of the cameras. Trying to contact Arlo is IMPOSSIBLE: The company urged people to contact "Live Support" - but it is always shut or no-one ever comes on line. Phone and email is non-existent.There are FAR BETTER, cheaper products with far better customer service than Arlo. Time to forget Arlo as a market leader and move on with better brands/models/efficiencies. Awful Arlo.
I’m extremely disappointed with this app. It’s absolutely useless—clunky, unintuitive, and unnecessarily complicated.Why not offer a simple, logical setup like:• Choose which camera• Select the days• Set a start time and stop timeThe hardware itself is solid, but I’ve yet to meet anyone who can actually use the app without frustration. It’s a poor match for the quality of the kit.**Updated from Arlo’s reply below:The auto-generated response—dumping a vortex of links, manuals, and generic fluff—perfectly illustrates how convoluted and impersonal Arlo’s support really is.All I wanted was to schedule my cameras to turn on at 6 pm and off at 6 am. Instead, I’m drowning in technical detours and zero accountability.I doubt a single human at Arlo has even glanced at my review—yet they’re more than happy to take my money while I can’t even get the cameras to function as advertised.I’m cancelling and looking elsewhere for my own sanity. Update 29 October 2025 from guidance below: I followed Arlo’s instructions again, had a Verisure engineer come to my house, and then a follow-up call with Arlo customer support to no success. Yet again, the app is far too complicated. I’m now stuck with another Arlo issue: the app doesn’t offer the option to record from my back door camera. This app is an overly complicated, useless mess—and every time I try to fix one problem, a new one appears. Honestly, the best place for it is the bin. My summary…..the App was made by people in some far away tower away from normal people….
Good device but navigating to add another person on is disappointing. Sharing the devices with a partner, they have to log in every time to view which is very annoying. Subscription is a bit pricy. My partners app froze so we had to set it up again.
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