Review Time
I booked for a Cebu Pacific flight for Nov. 5, 2025 from Osaka to Manila. I picked the 4-hour non-stop 7 PM flight but after payment, what showed was an 8:55 AM flight with one layover and total travel time of 9 hours and 30 minutes! Within a minute of seeing this, I immediately contacted BudgetAir thru chat since there is no phone Customer Care access and I was told by the person on the other end of the chat that I cannot change or cancel it wihout a fee. That is ridiculous! I hope BudgetAir can make amend by refunding me what I paid for.
Went through all the documentation and payment information. When I hit pay it said error and took me back to the booking page just so they could charge me 2 more dollars. Even though I had filled it out within the reserve time for the price.
This was rhe first time ever using Bugetair.com to book a family trip/vacation. Everything went pretty smooth except the site didnt give me the optio. To add a wheelchair for my Mom and my Son that just had hip surgery. The other was that I couldn't enter my KTN. Other than these two issues it went smooth.
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