Review Time
Esky forgot to tranfer my details to the airline, causing me to pay 45 usa dollar for a cabin bag weighing the correct weight for a cabin bag. And not excepting their mistake and refunding me. I still hope to be refunded.i have a receit with thw weight of the hand bag and its in the correct weight.
UPD: 10/11/2025 - insurance just ruled the fault is with ESKY TRAVEL: I am yet to see the refund! STAY AWAY FROM CROOKS! The worst one could come across. They charged me fraudulently and then refused to reimburse me despite a proof that a better and reputable agent managed to get me the ticket I was after. Please avoid at all costs, as the stress is not worth your time. Steer clear from online charlatans with one mission: to get into your pockets! UPD: someone called Dushyant gets in touch to tell me this: Hello,Greetings from eSky!We checked your ticket's fare conditions and according to their provisions, the ticket is non-refundable. This means that if you cancel your trip, the airline will not proceed with the refund.We would like to remind you that the tariff conditions containing information that the ticket cannot be returned were presented during the booking process. To purchase the ticket you were obliged to accept them. We are sorry about the situation. If you have any questions, we remain at your disposal.Best regards,DushyanteSky Customer Service. Despite me having this in my possession. Check lines 2 and 3: Price detailsFlight€139.26Travel flexibly with the option to cancel€11.14Travel insurance PREMIUM€20.32Total price:€170.72WARNING!! Steer clear! Daytime ROBBERY!-------------------------------------------------------Further to the 'rep's' question:eSky booking number 4079407119View details This message was generated automatically, please do not respond to it. Your booking has been cancelled Error during booking We have cancelled your booking due to a technical error that prevented us from completing it. We have initiated a refund of your funds if we have charged some or all of the booking amount. You can now go back to eSky and book your trip again. Regarding booking:4079407119 Total amount: 172.88 EUR How long does it take to return the funds? __{Payment_type_}__ One more booking number, mysteriously generated by 'professionals'. eSky booking number 2380612568View details This message was generated automatically, please do not respond to it. Your booking is in progressThank you for your trust! We have just started processing your booking. As soon as it's ready, we will send you its confirmation. eSky booking number 2380612568 See details What happens to your booking?1 Processing the booking 2380612568 2 We have received your payment, your booking is confirmed and we are sending your travel documents. What does your booking include? FlightBaku (GYD) - Rome (FCO) Airline: Wizz Air Malta Flight number: 6204 InsuranceTravel flexibly with the option to cancel Travel insurance PREMIUM Your insurance-related documents can be found in the email attachmentMore details can be found on the your booking page. PriceTotal price €170.72 I stand by my point: the company's business ethics is beyond description and self-respecting travellers should give business to those who deserve it. UPD: 30/10/2025The incompetent bunch keeps dreaming I am still going to give them business! eSKY, you've lost trust for good! You do not deserve any business, at least from me. STEER CLEAR OF ESKY - INCOMPETENCE IS THEIR MO!This message was generated automatically, please do not respond to it. Final reminder for online check-inThis is the last chance to submit your details for online check-in. Without this, we can't check you in and send the documents you need to board your flight.Fill in your check-in details Important! If you do not provide your check-in details as soon as possible, we cannot guarantee that your boarding passes or check-in confirmation will be sent to you on time.What does this mean?• You may not receive the documents required to board your flight.• You will need to check in at the airport yourself. Some airlines charge a fee for this (up to €100 per person), and in some cases, may not allow you to travel without prior check-in.What’s next? We will send boarding passes or check-in confirmation to your email no later than 8 hours before departure. Print them or save them on your mobile device (e.g. smartphone, tablet) and present them at the airport. UPD: 31/10/2025It appears the daytime robbers never give up and expect you to communicate with them. Not only do I not give them any business, I value my time to be talking to these charlatans amongst us!A travel guru named Abhishek now wants to talk insurance. Abhishek, Margaret and Magda, you should think twice before saying anything positive in terms of customer service. Total disgrace of an entity!
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