Review Time
The booking process on eSky lacks transparency when it comes to additional fees. At the beginning, there is a small and easy-to-miss mention of a service fee, but the total price displayed remains unchanged, creating the impression that this is the final amount.Only at the very last step, right before payment, the total price increases without a clear breakdown or explanation. This change is not prominently displayed, making it easy for customers to overlook the additional charge.Such practices can be misleading, and customer support does not offer satisfactory solutions. Travelers should be extra cautious when booking through this platform and carefully review all details before completing a purchase.
I will never use esky services again in my life and I absolutely do not recommend them to others - a scam company! Three months ago I bought plane tickets for 2 people through esky. The tickets cost 400 euros, and during payment, without my consent, esky deducted another 80 euros plus "administrative" fees from my bank card. Immediately after such an illegal calculation of funds, I contacted esky and my bank, demanding to cancel the order, but esky delayed the answer until they sent me electronic plane tickets, as if they could no longer be canceled... Then I demanded that they return to me at least their illegally deducted "commissions" - "administrative fees". It took three months of desperate correspondence with esky, as if esky was looking into my complaint... In the end, it turned out that the airline I bought the tickets for canceled the route and refunded the money for the tickets. Then esky refunded me only for the tickets, but did not refund my overpaid "administration" fees, calling it "normal practice"... My "normal practice" with decent intermediaries is 5-10 eur administration fees when buying plane tickets, but certainly not 80 eur. Is there anywhere else in the world such a predatory company that considers 30% as "normal practice" "commission" from plane ticket prices for their resale? Decide for yourself what such "services" are worth and the inability to resolve the refund issue within 3 months.
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