Review Time
If renting a car from this company be VERY careful on collection to take detailed photographs of both the exterior and the interior. Check the car thoroughly before accepting it. Their employees cannot be trusted to list all existing defects and you may be found liable for them later. Do not believe the person handing you the keys when they say that there is only, for example, one item of minor damage on the rental agreement. I recently collected a car, was told that there was only one item of damage: a chip on the windscreen. When I checked over the car before leaving, I saw that there were scuff marks on the wheels but assumed that as it had not been mentioned this constituted usual wear & tear. The car hire rep was dealing with another customer. I am not a mechanic, nor an employee of a car hire company, to know what constitutes acceptable wear & tear or unacceptable damage. I accepted that he could do his job. A few days later I returned the car in the evening after the office had closed so did not see a car hire rep. 2 days later I was very surprised to receive an email stating that there were 5 items of 'new' damage. One of these was chipped paint on the edge of a door, something that would have been hard to see. The car hire rep had opened all the doors and taken detailed careful photographs. What a pity the same care had not been taken when the car was prepared for hire. I was lucky that my photographs showed all the ‘new’ items of damage to be pre-existing. The car hire company puts the onus on the customer to inspect the car (in detail). Their T&Cs state that “if you don’t notify us of pre-existing defect or damage to the vehicle then we will assume that you have accepted the vehicle in the condition set out in the rental agreement…” It is a shame that they cannot employ people who will professionally carry out their duties and ensure that cars are in a good condition and defects are accurately reported. The people in customer services are equally unhelpful; their attitude seems to be ‘tough, you agreed to the T&Cs’. The ineptitude of the people who check the cars and the ‘hard luck’ attitude of the customer services reflect the bad name that some car hire companies have.
I would really take time to check cross border fees if you are going into the south of Ireland from Northern Ireland . I was charged an extra £157 (For10 Days) surely £15.70 pd is excessive for insurance. Which was almost as much as the hire . Check other reviews of what other company's charge before booking .
Despite declining premium insurance at the counter, it appears the thieves working at Faro Airport added it and charged me anyway. On return, I have had 2 card payments taken, neither of which match the invoice provided. Be very careful using Europcar and their appalling staff at the counter. I have taken further action and disputed the transaction on my card.Edit: After reporting their fraudulent activity, the response is they can't get involved. It's actually laughable. Simply, do not use Europcar
My car needed a new gear box, so I ordered a hire vehicle similar to mine, 7 seater, while I waited for mine to be repaired, I got no notification of car arriving on site for over 3 weeks! No hand over, no documentation signed, nothing, I got to the car, it would not start, it also looked like a banger car, I put that aside, and used it as normal, due to the looks and no information on the car, I did not refuel due to the potential of filling up with the wrong fuel, they charged me just short of £100 for 1/4 of a tank.......I sent emails explaining the poor communication and mis management from their side, but they took the money and told me it's in the terms and agreements, that I did not sign? Regardless of how many times I tell them, I did not sign anything. Clearly this is a failing company and will scam you out of any penny they can, AVOID find another firm to use.
I would love to give it no stars they cancelled the hire the day off and I spent over 20 minutes on hold to be told the van was not available this was after a call earlier on in the week rearrange to another size now I am left scrambling for other options
Hired a car from Europcar @ London city airport. Rodney offered a great deal on an upgrade to a prestige car - couldn’t say no! Car was lovely and check in and check out was smoothRodney was very friendly and seemed to really enjoy his job and making the customer happy - would recommend 👌
Thank you for contacting Europcar Customer Services regarding reservation 1179912958. When you arrived at the branch, 250.00 GBP was held on your account as a deposit for the rental. This was only recorded as pending on your account and not as a completed transaction. When the vehicle was returned, the full amount was reversed and was not converted into a transaction. The above amount would then be released back into your available balance. The number of days this would take is a banking process, not a Europcar one,and this takes around 3-10 working days to show on the account (up to 28 days for international transactions).If your statement lists pending amounts separately, then the deposit amount should disappear from this list. Some online statements can show authorisations as debits, so again this should drop off and your available balance would increase. In either instance, you would not see a refund or credit in your list of transactions, as the deposit was not debited by us.I would like to offer my sincere apologies if this was not clearly advised previously and I thank you for bringing this to our attention. If you require any further information regarding the deposit process, you can check our FAQ section on our website - >click here. I trust this information assists with your query. Regards,Maryam
Unfortunately no option to leave 0 stars!The car was delivered to me with severe bodywork damage to the drives side, i complained about this to the delivery driver who just replied, well take some photos of the damage to cover yourself!!After covering less than 300 miles in over 3 weeks, the clutch failed and the vehicle was unusable.i informed Europcar who told me i would have to wait with the vehicle for the estimated 3.5hrs for the AA to arrive!!I had to get a taxi to an urgent appointment and leave the very defective car supplied to me by Europcar.Europcar then contacted me to say i would have to return to the car and wait for the AA. I told them they could collect their car keys at anytime, but their very rude and unhelpful staff member told me this was not their problem and that they would not supply a replacement vehicle until i had returned to the broken down vehicle and waited for recovery by the AA.This was eventually resolved 2 days later when i had to lose time from work to wait for the AA to recover the car. I refused a replacement vehicle from Europcar considering the awful and unbelievably poor service and disgraceful condition of the vehicle already supplied!To add further insult, Europcar won't cover any costs incurred due to taxi fares and time lost from work, but they charged me via the credit card i reserved the car with for refueling the vehicle that i couldn't refuel due to the fact it didn't work!!!I hired a replacement vehicle from Sixt car hire who were very helpful and professional, and supplied a very nice car in perfect condition that actually worked!Europcar staff were very rude, extremely unhelpful and need to take some courses in customer service!
Received excellent customer service from all the staff expecially from Amanda, she went an extra mile and sorted me a van to rent even though I got there late Amanda was very patient and managed to get me a van.Thank you Amanda, will definitely be coming back.
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