Review Time
First of all, they don't offer an airport pick up, you have to pay for this even so they're situated in an area with very little bus services, hop on a taxi on a saturday, it will cost you 27£.Second, they will trap you into signing documents quickly while saying the exact opposite : you're distracted, they have a strong accent, you sign and do not get a copy of what you signed.Then they will trick you by saying the charge to upgrade is only 15£ more, without saying it's per DAY. They won't give you the time to read what you sign because they have to go on their lunch break.Finally, and that's the best part, they will make you take pictures of the car saying that they've notified the existing damage on your car BUT will make you pay for it after you've dropped the car back on your own because they close at 6pm and have no agent to check the car with you later than 6. We trusted them, we got played.Of course we took pictures and have proof for the existing damage when we picked up the car but what a deception to have rented from Europcar. I will never trust that company again, not in Poole anyway. So disapointed.
Stop replying with a standard response. I already provided all the information you need. Your service is unsatisfactory and unpleasant. How do you want to fix it? I'm travelling with my family, and I'm without a vehicle. I had a terrible experience trying to contact the branch at Ciampino airport. The phone number was invalid, and no one answered the phone for days. When I called the UK head office for help, I was misinformed, which led me to cancel my reservation and rebook it. The operator made mistakes with the pickup location, and when I called immediately after receiving my confirmation email, I was told that I had to cancel and rebook instead of making amendments. To my surprise, the operator offered a 20% discount for the mistakes but then asked me to pay more than my previous reservation. When I questioned this, the operator requested my security number for a manual payment, but the transaction kept failing despite repeated attempts. The operator refused to let me speak with a manager or another staff member. I asked for a full refund and for all my information to be deleted. I later found that incorrect transactions had been approved by Europcar, and I suspected possible fraudulent activity. It was a terrible experience, causing unnecessary stress due to unprofessional and unacceptable behavior from the staff. This left me without a reservation and with concerns about fraud. I urged the company to review their recording system for reference.
Great service great price super car super staff!!! From arriving at the desk at stanstead rental village where Tommy dealt with me politely with respect (to my age) and speed. To Adrian (I think? Ogb18649) checking the car out through to Larysa at returns the service and quality of the staff are a credit to Europcar at Stansted. THANKYOU.
Rented vehicle (43,000 km on clock) from Europcar in Lisbon. Quick check before I drive away all looked good. When I returned, the agent had a torch and found TINY scratch’s and a scratch on the underside of the bumper. Charge estimate €700. None of these causes by me. They must charge this every time their cars are rented. A total and complete rip off. Will never use these cowboys again. Never had this problem with Avis.I will take this legal and ask for a total history of charges made for this vehicle for damage to show the fraud.Avoid at all costs!!Update. One week on. Emailed & online requests made to Europcar for history of charges on this vehicle and previous return reports. All my requests ignored. On further inspection of my return report, it notes I drove 821km - when actually I drove around 100km. Their report is wrong and would indicate there are missing return reports from their system that could have damage on. I have now written to VW Group (owner of Europcar) compliance department to highlight the potentially fraudulent activity in their subsidiary! Will update weekly.......
We have used Europcar for many years and their staff in the Maidstone office are very helpful and pleasant to deal with.Unfortunately this time we had to deal with their back office staff in relation to the non-payment of the Dart Charge (my fault). For the payment of £40 all that Europcar did was provide my email address to the DoT; by the time the DoT contacted me the fine had increased to £107.In my opinion, as a minimum, Europcar should have contacted me at the same time as the DoT, providing me with the PCN to enable me to pay the fine immediately.In my dealings with them, I found their Customer Service unhelpful and defensive, apparently more interested in trying to defend an inadequate process than in recognising deficiencies in customer service.
We rented an MG HPEV yesterday. The check-in at the Milton Keynes depot was relatively smooth. So we drove off assuming all was well. Since it was the hottest day of the year so far, we specifically wanted AC. We followed the instructions and then realized that the AC was working but only blowing in the footwell. There was no cold air coming from the face (upper vents)--in fact no air at all. Given the heat, especially after the car has sat in the sun, it was uncomfortable to endure and possibly unhealthy, given the risk of heat-related issues. So we drove back to the depot, only to be told by Amanda that she already had two people with the SAME issue. They also wanted different vehicles because the AC in their cars (also MGs) was not working either. So Amanda said there were no other cars now available so they could not offer another. She also said there was no recompense since the AC is "not guaranteed," and that we were lucky since at least there was cold air and the customer who did get a replacement car had no AC at all. From this customer's view, it seems churlish if not deceptive that a car hire company is happy to take £1000s and rent a car that is not 100% functional. Moreover, when we called to complain, customer service confirmed no recompense and suggested we take the car to the service department for them to "take a look." At that point I decided to write this review, given that after they rented us a faulty vehicle, they expected US to be inconvenienced and take time from OUR vacation to resolve THEIR problem. Last year we rented an Audi from Sixt here in MK and it was flawless, with zero problems. We made mistake choosing Europcar and will not be using them again.
Very disappointed..First the ask you to pay the rental, after that they do I credit search ( don’t know why, because I am hiring and not buying and payment is all in advanced and on top of it they have you credit card hold deposit. Failed on credit search . It’s fine But hold the payment up to 28 days it is unacceptable.They cannot hold payment is no logical reason for this action, once they cancelled the rental not my self.Actually every one should read the reviews before rent from them.Looks scam.Don’t hold people payment as this money they will need to rent in somewhere else
Second bad review I’ve had to post within 3 days…. You’re doing well Europcar! Car was scheduled for collection from my hotel post hire at 1500. I called customer services at 1430 ensuring I would be called by the person that collects, as I was still at work, and would need to come outside….. voice message received at 1600…. Why haven’t I returned the car to branch…. Because you were meant to collect!! Phoned customer services again, they confirmed branch was to collect from the same place as they dropped off. Customer services couldn’t contact branch, neither could I! Maybe you need to call more than 10 times before they answer! I leave the country tomorrow, I hope you collect it before I leave!
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