Review Time
One of the motors of the Evolve electric skateboard that I bought 11 months ago stopped working. After sending the motor to Evolve they have determined that the motor was damaged due to “external influence”. On the call they’ve explained that “external influence” means: a piece of dust got into the motor and damaged some of the sensors. According to their warranty this is not their fault and I should pay for the new motor. The first problem I have is that this motor stopped working 11 months after I bought it, after only light use (due to lockdowns - my previous Boosted board I used daily as a way to commute to the office for three years). The second problem I have is that Evolve advertises their $2000 GTR skateboards going though extreme terrain (sand and dirt etc.). They even sell all terrain wheels that you can swap in if you want to do all this off-road stuff. However, their motors have multiple large vents that are not in any way protected from dust. They have also just introduced $3000 (!) board with motors that feature very similar large unprotected vents. Not only am I disappointed in the fact the board broke after such limited use, but I think Evolve is using very misleading advertising if their motors are so susceptible to dust. Evolve should either stop advertising their board as something that is capable of handling “rough terrain”, change design of their board so that it can actually can handle it, or cover so called “external influence” under their warranty. Their support said that my case is “very rare”, but Evolve is not responsible because it’s not their fault that the piece of dust got into the motor. I agree, but it’s Evolve’s fault that they designed the board that can easily be damaged by dust and it’s their fault that they advertise it as something that can not only handle pavement, but go though sand and dirt.---RE: Reply from Evolve Skateboardsdebris or dust, whatever you want to call it. On your website you have pictures of your boards being used in sand and dirt. Your windscreen analogy is not great. Skateboards don't have windscreens or anything like it. Saying that motor is like windscreen is ridiculous. If you want to continue with car analogy then it would be engine that stopped working... while you were driving on a paved road.. how would it make you feel? You guys are completely missing the point.
These guys rock my world! They told me they couldn't help for quite a while due to pandemic shipping delays, and then turned around my repair lightning fast, within a week. Nothing makes me happier than under promise, over deliver it seems!! I can't wait to buy a Hadean now!!!
Absolutely stunning service and customer support from Evolve UK. Matt, service and support Manager, at the London HQ, from the get go was extremely cooperative and helpful with getting my board repaired from a nasty accident, he did everything he could to ensure I was happy and pleased, and I'd just like to say to Matt, thank you mate! I'll be recommending evolve to others, not just about the boards, but the outstanding customer service. Keep it up guys and gals!
The service I recieved from Evolve was amazing, I had a few questions about how to order and the team where so helpful. Emails came back with in minutes , everything was just so easy.And the product... the Carbon GTR is a thing of beauty. There is no other choice when buying a eSkate.
Evolve when you read this, 50% of your reviews are 1 star. 50% that is REALLY poor! It cannot be all the customer's fault if 50% of the customers who review your product are severely unhappy! It's such a shame I have to give Evolve a 1-star review. It could have been a 5 star so easily if they just either improve the board's water seal or support their guarantee..I bought the Bamboo GTR which I ride with an all-terrain setup on a daily basis to walk my dog and go to the shops. I ride through the woods, and on grass. I don't ride in the rain, or through puddles.However, every roughly 3 months so far the motor has blown and seized up, both whilst going at full speed, throwing me off, thankfully I was not hurt badly either time.I contacted support, first time, they blamed water ingress, but did repair it for me. This time, they blamed water damage again but refused to cover it despite being only 6 months into warrenty.My argument is they clearly advertise the board as being an offroad board, mud, grass, etc. Just look on Evolves youtube channel and you will see it being ridden in mud, in the woods, and over snow!It's also England, we have about 30 super dry days a year. Other than that, the mud has some level of moisture content and due to the power of the motor, it is flicked up onto the motor.My complaint is it's impossible to know what will kill it. The only way to be 100% sure is to always ride it on dry concrete, but that's not what the board is marketed as doing. So frustrating, and expensive, since I actually LOVE the board when it works. I'd love to be giving it 5 stars. But I can't, I have spent £1500 to use an electric board for 6 months which is going to break on a regular basis and cost a load more money to constantly repair if I ride it offroad again. I want a refund or repair evolve!
I have been shopping for an eSkate for a long time and unable to make an easy decision which one to buy. But after “test riding” Evolve GTR I fell in love with it. It’s very pricey but, after I found out they offer ZipPay/Money, I quickly bought one online. So thank you Evolve for giving me my ultimate carving machine!
we bought 2 gtr carbon 2in1 1 was working for 1 day 2 was working for two weeks and then the motor controlle burned completely! so we contacted evolve germany we got a new motor controller within one week but since this time the board dosent work proper anymore (dosen’t go up the hill anymore) so we send this board to germany! its there now since 3 months!!!! i called them already several times and they said its not ready and i have to wait.. so 4000€ for 2 boards where 1 worked 1day and one 2 weeks... really bad customer sevice!
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Evolve Skateboards - High quality & performance electric skateboards & skate accessories. Designed in Australia.
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