Review Time
I rode nearly all boards on the market. But the Evolve GTR is by far the most perfected board ever. Not only it has huge range, but you can get more range out of it as the specs say. Evolve is maybe the only company who communicates a real life range. Street specs says 50km range, but if you want to reach max range at middle speed, you can get nearly 70km range out of it with the 40% bigger 504WH battery of the GTR. Just awesome.One thing that Evolve does also better than many other boards, which you cannot see in specs, is the real time communication between remote and board. Acceleration and brake is done in real time with no delay. Most other boards have a delay of sometimes half a second until the board reacts to remote. That means not only you are way behind when you want to start fast, but it also means that the brake reacts like 10 meters after you really need it. The shorter brake way on the evolve makes the board much safer. Also, you can ride more dynamic in curves with real time remote with no delay.
I purchased a new Carbon Skateboard from Evolve. I received it in perfect condition well packed & on time. It didn't work at all. After going through all of the steps carefully for 2 to 3 hours the 1st day & aprx 1.5 hours with Evolve assisting me the 2nd day, it just didn't work. I was told I had to go through a warranty process, but after several days I asked them why they didn't just send me another skateboard. I was as polite & patient as can be. After spending $2,000 on a new skateboard that wasn't working I just decided to let them.keep the defective 1 & purchased a 2nd board out of pocket. Evolve promised me a refund which never came. They assured me that they didn't have my money, but ofcourse they did as American Express never saw any credit from Evolve. The only Information that showed up was the 2 charges. I had paid over $4 000 for 1 skateboard. With no other way to resolve the issue I disputed 1 of the charges to recover my money. The employee that I spoke to daily for 4 days kept talking to me in a very derogatory way..We dont have your money dude.. it was like I was talking to some high school kid that ripped me off! There was no mistake in the credit that never came..The buisness card services at American Express were 100% positive & no credit ever appeared anywhere on my statement. I purchased a remote and some accessories later in the year. The remote brand new out of the box didnt work. They asked me "What is it exactly that you expect us at Evolve to do about it" I just couldn't believe the response. It became another problem just to get them to agree to accept it back for service, & continued to be the same daily task all over again just to get the status of the repair. Dont get me wrong, the board is simply amazing! but if you ever have any defects its basically your problem. They will eventually take care of you,but from my experience its only if they absolutley have to. When I 1st saw the Evolve skateboard I offered to buy 50 boards to start a local store, as I had an extra $100,000, but was later glad that I didn't. I understand that some customers may have unjustified problems or complaints, but I was receiving brand new items & products that just didnt work. Understand also that the product might be technologically challenging to some people that are making customer errors, but that wasnt my situation. I have owned several electric skateboards,have designed and built longboards of my own including gas powered longboards in the 1990s before electric skateboards were even invented.I know what I'm doing. I've never been treated this way by any company, Im a respected businessman & I have never left a bad review ever once in my life. I reallly debated to leave this review until I saw a government file containing a Consumer Affairs complaint against Evolve depicting the nearly identical situation. Its hard for me to rate Evolve with 1 star as their customer service isnt a low level of service, it's basically non existent. I'd say purchase an Evolve Skateboard, but do it your own risk, as you may loose 100% your purchase price. Jamey
I have never felt this ripped off before. I spent $2,000 on a skateboard and the crackerjack remote broke. They can't sell me another remote, because they haven't had any in stock for the better part of the year. When I complain to customer service, they talk to me like I am stupid and clearly have no concern for me. They got their $2,000 from me and now they don't care about me. The kid on the phone kept telling me to call the parent company in Australia. Yeah right. Why should I have to stay up until 3 am to make an international call when it is the same company? What a joke!Their reply below is a bald faced lie. They have been out of stock for a year! Not "a couple of months". I have a $2,000 paperweight, because of a chinsy remote that they won't sell replacements of.
Had my evolve gt for 2 months and every now and again the remote would not accelerate some kind of connection error, almost every time I rode it. Then one day I'm riding and the connection really went to shiii. It stopped connecting and when it did connect it would shut off automatically moving the wheels a bit. So I did the diagnostics by swapping the wires inside the board(as shown in their video) and I come to my board bellowing with smoke when it accelerates. It would move the wheels but the circuit board would smoke up instantly I put the wires back and got movement again but still lots and lots of smoke. Now I have to pay to get it shipped and I've barley got any info from the support team. This is a dangerous board! Evolve has the worst customer service!!! Dont waist THOUSANDS like I did. I expected the best but I get the worse !!!!!!!
I can't believe how F*cked up this company is. I bought my Evolve board about 3 years ago when living in San Diego. I stopped into the warehouse they have there in Carlsbad and got to test out a few different boards before deciding on the Carbon version. For the first year everything was great. Then while riding on the fast setting one day, the board locked up to a complete stop, launching me off and leaving me bloody. I was a little upset but nothing too crazy. I called their office and was told they had a small glitch and helped me reset the controller to take it off what I think they called a European setting. Fast forward a year and I had a friend using it and again the wheels locked up and he went flying. He actually got hurt pretty bad as he got way worse road rash. I reached out to their customer service group to share the story and let them know I just don't feel safe on this board and wanted either a replacement or a refund. They said they would not do either. My mind was blown. They manufactured a faulty product that on 2 occasions seriously hurt people and they basically just said to F*&k off. Even though I really liked the board outside of these two occasions, their lack of empathy and their lack of desire to make a poor situation right is beyond me. I would never run a business this way, and I truly hope consumers take their business elsewhere.
***OFFICIAL COMPLAINT AGAINST EVOLVE***-UNRESOLVED DANGEROUS ELECTRICAL AND CONNECTIVITY PROBLEMS. I am writing to formally complain about my experience with evolve skateboards. As you may see from my history I have had issues with my GT bamboo for several months with no resolution. The main issue was that one of my motors was not spinning at all and only gave a twitch when accelerating or decelerating. Evolve advised me to perform a few tests to distinguish between a motor problem and a remote control motherboard problem. It seemed like a motor problem and I was advised to purchase a new one, which I did. After waiting a few weeks it finally arrived and after installing it appropriately the same problem still persisted. After calling evolve I was advised to buy a new remote control motherboard which took a few weeks to arrive. Once I replaced it I was not able to connect my board to the new motherboard. (It turns out that I needed my controller firmware updated- I was not told this when I called)I had to wait another few weeks to send my controller to get updated. After that, I was able to connect my controller to the board but yet again, I encountered the same problem with the motor not spinning. I then sent the 3 motors and the 2 motherboards to evolve and one motor was repaired and the rest were in working condition. I have received my items that I sent and found that further damage was done on one of my remote control motherboard wires that was not there prior to me sending it (see attached for a pic). I am disappointed that it is damaged and taped up and more importantly that this was not mentioned to me. After putting my board back together and finally riding my board for the first time in many months I am experiencing issues with the battery. Despite fully charging the battery, it is only lasting me around 10 mins at the most of riding time. I have tried this multiple times and even left it charge overnight a couple of time and had the same issue. Honestly speaking, since I bought this board back in Nov 2016, I have probably used it under 70 miles in total. I am dissatisfied with the the quality of the board along with the length of time it has taken and the fact that i still do not have a fully functioning board. I have spent many months trying to fix one problem after another and I keep running into issues, the latest being a sudden loss of connection between the remote and the board mid- ride along with the battery issue. Evolve customer service in the US have been rude and very unhelpful they keep trying to make it look as this is an ‘isolated’ issue but clearly other people have been having similar issues. They make you feel like you have mistreated your board in actual fact the board is unsafe and dangerous.
Here is what I went through with these horrible people. My email to them: "Hello, I do have a question, Why did the battery swell? Is that because of something I did? The motor mount broke already and I repaired that. Now the motor shaft is cracked? I am 58 years old and don't do tricks or stunts. I just commute. I dought I could sell it for the $600 repair bill. The wheels fell apart "chunked", what would you do in my situation? By the way, the board was already sent in for repair from Hawaii before. Reading the Evolve forums, the wheels are known to fall apart, the motor mounts are known to snap and I would imagine the batteries swell with other people. It seems I paid $1000 for a year of riding and now I have nothing. I am at a loss of what to do".Their answer, We will dispose of your items Have a nice day. DO NOT BUY AN EVOLVE SKATEBOARD!
I've owned three of the boards over the last two years and have had constant issues. I've had structural pieces break, I've had cut-out's, sudden motor cease of one and both wheels.In one instance while travelling at 30 km/h the board decided to lock up the back motors creating an irrecoverable situation where I was placed in hospital.A second time on a different board I had it cut out entirely while doing a similar speed at which point I had to ditch the board which hit a pedestrian crossing the road further down the street.The overall riding experience is good and the remote feedback is solid. It makes sense to use, the drive modes work, there is sufficient warning about wearing a helmet. The support team are not good — taking forever to respond, trying to make customers bear the cost of issues clearly existing in the manufacturing process and not remembering or keeping any context of ongoing discussion.The quality of the electrical components is very bad — I've had electronics faults on three boards purchased over a two year period—each with varying components.
DO NOT BUY AN EVOLVE ELECTRIC SKATEBOARD WITHOUT READING THE FOLLOWING FIRST...********************************************CONSUMER AFFAIRS COMPLAINT********************************************Dear Sir/Madam,I wish to lodge a complaint against electric-skateboard manufacturer Evolve Skateboards based at Varsity Lakes on the Gold Coast. I have had the worst consumer experience I could have ever imagined possible with Evolve Skateboards, and the matter remains unresolved. I purchased Evolve’s latest model carbon-fibre electric-skateboard back in early June 2016 at a cost of $2,159. For that price, I never expected the nightmare that followed. There was a six-week waiting period for delivery at the time as these were Evolve’s latest and greatest design of electric-skateboard, and therefore I didn’t receive the board until the last week of July. It was only a little over a month at the end of August, I was making the first complaint of electrical issues to Evolve, raising some serious safety concerns. The board would either turn off unexpectedly mid-ride, resulting in the board having no brakes to slow-down or stop; or switch to its slowest speed without warning leaving you with less power than expected upon going to cross an intersection leaving you vulnerable to collisions. To solve the issue, on the 5th September Evolve sent me a replacement “motor-controller” which is the main processing circuit-board between the battery, hand-remote and the power to the motors. This did appear to resolve the issues for a short while, but it wasn’t before long I was experiencing the same issues. In fact, I was making my second complaint to Evolve by mid-January. I was starting to feel frustrated with the board by this time as it was proving itself to be more trouble than it was worth. Evolve requested I send the board to them as this was the second instance of electrical issues; so I did (at my cost). The motor-controller was then replaced for the second time. I didn’t receive the board back until late February, as Evolve returned it to the address where I lived at the time I initially purchased the board, even though I had explicitly notified them of my new address to avoid such occurring. They were then asking me to pay for the additional return postage costs, even though it was their mistake. Despite the frustrations with the postage, I was pleased upon receiving the board back as I was hopeful that after it had made the trip to Evolve, that it would be finally repaired and I could start enjoying the thing finally. Unfortunately, this was not the case and it was soon the same old story. The board seemingly had a will of its own; some days it would turn on; others it wouldn’t; or quite often it would wait until you were a few kilometres from home before it completely died; leaving you with no choice but to lug it back home. I was seriously upset by this stage; the board was still not repaired and it was so unreliable I didn't even feel comfortable riding it further than 500m due to the fear of being stranded. I was tired with speaking to various people within Evolve about it, and wanted someone to take ownership of the problem and make this whole situation right for me. I knew the owner Jeff, was actively involved in the daily operations of the business, so I called and requested to speak to him, only to get the response; “Jeff doesn’t concern himself with customer complaints”. I raised my concern to the person I was speaking too, of the costs involved with continually shipping it interstate for repairs, only to get told that sending it back at my cost was their policy and the only way forward in getting the board repaired was to do just that. So I did – again. Before I posted it back however, I took great time and effort in monitoring and documenting via video the problems I was experiencing. I was hoping this would assist Evolve as I understood the problems were intermittent; they were not always present making it not the easiest to diagnose. The collated video, along with an email detailing the issues were sent to Evolve in Queensland, and so was the board a short time later. I specifically told Evolve that the 'symptoms' of malfunction often don't begin appearing after 5 to 15min of riding, and I requested they keep the board for however long it was needed for it to be repaired. Well it wasn’t more than a week later I received a notification the board was on its way back after having its motor-controller replaced (again). Although once again, Evolve had actually sent the board back to my old address in Sydney and I had to wait for it to be returned to Evolve and re-dispatched. Before I had even physically received the board back, I expressed my concerns to Evolve at having heard that just the motor-controller had been replaced again. As this had been done 3 times now and the problems had just kept arising after a short while. I expressed my concern that it may be a battery or motor irregularity causing the motor-controller to malfunction, hence it needing to be replaced continually. After pulling it out of the box upon receiving it back, I only got roughly 500 meters down the road before the board started turning itself off again mid-ride. I turned it on again only to get another 10 meters and it was off again. Well I was furious – absolutely livid. I was ready to throw the stupid thing off the rail bridge I was on I was so angry. How could it possibly be returned in this state? Do they really now expect me to ship it straight back to them at my cost? I was even more ticked-off when Evolve told me that they hadn’t bothered viewing the videos I made for them to assist diagnosing, as the file was “too large” (2gb) for them to download.I knew too well by this time what needed to happen. The issues were well documented to have commenced a little over a month after I first received the board and Evolve had since attempted to repair it on 3 occasions without success. The board had failed to meet any basic and reasonable expectations in quality, reliability, safety and value. It's for these reasons I have never questioned whether I would be eligible for a refund if I deemed it necessary. Before any demand was made however, the slim possibility had to be ruled out that it wasn't the hand-remote causing any of the issues. Each time the board had been returned to Evolve, they must have had to use their own hand-controller, as the one that came with the board had stayed with me. To prove it was indeed the board that had the malfunction, I purchased from Evolve a brand new hand-remote at a cost of $120. Well after receiving the new hand-remote and experiencing exactly the same issues, it was confirmed that after 3 attempts, Evolve had indeed failed to repair the board to a usable, reliable state, and I simply needed to demand my money back. I sent the board back with a demand letter requesting to be refunded for the initial cost of the board, and took the opportunity to express my dissatisfaction. I also explicitly told them not to send the board back to me.The only emails I received back thereafter, were emails that were attempting to suggest the board had been ill-treated in someway. For instance, I had replaced the brand new belts I had recently paid extra for with worn ones before returning, which they were ever so quick to criticise. That there was dust or dirt they thought had got in somewhere that shouldn't. The thing that infuriated me the most however, is their claim the boards carbon-fibre deck itself has been damaged at the rear somehow and it needs replacing at a cost of $550! I was given notice of this in an email several weeks after it had been in their possession and after several emails that made no mention of it; which makes me think if there is such damage, it's of their doing. I can swear on my own life there was no such damage when the board left my end last and I refuse to accept any different. Weirdly enough though, it didn't stop Evolve trying to return the board to me. Yes that's correct; after explicitly instructing them not to send it back; and demanding to be compensated; and after their email saying the carbon-fibre board had itself been damaged and needs replacing; they attempt to send it back! They sent me an email stating that some electrical component had been replaced again and further testing had been done (someone riding my apparently broken board around) with no further reports of any issues. Well I'm sure I can be understood for not being so gracious. I refused to sign the postal consignment and I assume the board has now been returned to Evolve. It's evident Evolve are deliberately trying any tactic to weasel their way out of compensating me by trying to pin whatever issues the board has on me, framing it in a way that I had somehow misused the board in some way. This is complete nonsense. Submitted with this complaint is the collated email correspondence between myself and Evolve from the first instance of malfunction to the present. This clearly documents this being an ongoing saga of electrical issues from little more than a month after I first received the board. The electrical issues being experienced rendered the board unsafe, unreliable and generally unusable as an electric-skateboard is inherently useless without working electrics. It's astonishing to learn that after the woeful experience I have had with Evolve and their product; after 3 failed attempts to fix the issues; Evolve somehow think they are not responsible or obliged to give my money back. I never imagined I would experience the misery I have had from a product that was intended to be fun and cost over 2 thousand dollars. I experienced nothing but continual electrical issues that made the board unreliable, unsafe and generally unusable from almost the time I first received the board.
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Evolve Skateboards - High quality & performance electric skateboards & skate accessories. Designed in Australia.
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