Review Time
How Evri can operate as a business is baffling. It’s poor service to cancel a delivery even though the customer is told online at 10pm that it’s still being delivered. Evri - give yourself a shake and act like a customer orientated company.
What a joke ! Parcel on its way , then there’s an issue , says update will be 24hous but 3 days later still nothing . You cannot contact this company , you end up talking to a robot which gives you the option of what to choose , it repeats the same message every time you ring or chat , and then has the audacity to say if you need more help to ring back !!! They promise to pass on your message/ update you in 24hours and also phone you but nothing ! No human no help no parcel …
AWFUL, AWFUL, AWFUL! DIRE! UNBELIEVABLY BAD! NEVER, NEVER USE THIS COMPANY.I would give ZERO 5 stars if it was an option.I needed a book urgently by yesterday; had an email to say it had been delivered at my local post office; went there & they could find no details of it on their system. (They even searched in their cupboard.) After half an hour I gave up.Their "helpline" is even worse, if that's possible. When I entered the tracking ref. that EVRI themselves had given me, I was told that their system "doesn't recognize this number." And now, to add insult to injury, I've just received an email saying "Your parcel has been successfully delivered on 7 June" [today is 1 June!!!]Please, everyone: (i) read the other Trustpilot reviews; (ii) help to put this company out of business!
How Evri can operate as a business is baffling. It’s poor service to cancel a delivery even though the customer is told online at 10pm that it’s still being delivered. Evri - give yourself a shake and act like a customer orientated company.
Wouldn’t recommend again my parcel had been apparently in transit for 6-7 days and I ring up Evri it says it is still with the sender and I check the Evri app it says “we’re expecting your parcel” not once it has updated and I emailed the people who work there like support team or customer support and they just completely ignored me no email back from them what so ever
Absolutely rubbish delivery company and certainly living up to their reputation. I was due to receive a parcel from them, apart from taking 7 days to be notified they had it, yesterday I received a email stating it was out for delivery, one hour later another email stating it had been delayed and will be delivered the following day, another one hour later another email stating that they would deliver it yesterday this sequence was repeated another couple of times, I checked at 10pm last night, nothing delivered only to wake up today to an email stating they had delivered it at 23:02 last night and immediately checked at 6am today and nothing there! I have notified EVRI about the non delivery and it will be interesting when they reply....assuming they do.
Wouldn’t recommend again my parcel had been apparently in transit for 6-7 days and I ring up Evri it says it is still with the sender and I check the Evri app it says “we’re expecting your parcel” not once it has updated and I emailed the people who work there like support team or customer support and they just completely ignored me no email back from them what so ever
Absolutely rubbish delivery company and certainly living up to their reputation. I was due to receive a parcel from them, apart from taking 7 days to be notified they had it, yesterday I received a email stating it was out for delivery, one hour later another email stating it had been delayed and will be delivered the following day, another one hour later another email stating that they would deliver it yesterday this sequence was repeated another couple of times, I checked at 10pm last night, nothing delivered only to wake up today to an email stating they had delivered it at 23:02 last night and immediately checked at 6am today and nothing there! I have notified EVRI about the non delivery and it will be interesting when they reply....assuming they do.
Absolutely diabolical service four times they’ve said they have tried to deliver my package and say I wasn’t home when I had taken time out to be home for that package really frustrating really annoying. Really don’t recommend using this company.
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