Review Time
Tracking no. HO483A1278649571.Evri received the package (from Temu) on the 5th JuneDespite two reviews from me this has still not been delivered. After my first review Claire replied I’ve checked your package and it is ready for delivery and will be delivered to you shortly, not delivered, I reviewed again and was given the same response , still not delivered, are they going to deliver?I had previously ordered the same item and it was returned by your driver saying buyer refused to accept, then returned the package to China, this was never attempted to be delivered to my house. I reordered and now Evri are still not delivering to me!
I was told my parcel would arrive between 7 and 9 pm - at around 7 pm, so pretty short notice. The parcel was simply left on my doorstep, in full view of anyone passing the house at gone eleven o'clock that night, without any attempt at letting me know - the courier didn't knock to tell me. That's bad enough, but I became really angry when I saw the courier's photo that purported to show the parcel being put through the letterbox. Firstly it wasn't put through the letterbox, just left on the doorstep; secondly it could not possibly have gone through the letterbox as the parcel is too big. The courier had held the parcel up to the letterbox to make it look like he or she had posted it - deliberate deception. I'm not a complaining person by nature, but this is shockingly poor service.Message sent at 23:52.
My usual Evri courier always gets five stars, this one was not the usual one, this one could'nt be bothered to ring my doorbell or knock on the door, fortunately I was in a room where I could hear my gate open, and then close, wondering why, I opened the door to find my parcel just dumped on my doorstep, it was raining heavily, It was not left in a safe place, I have no safe place. Evri delivery photo actually shows it abandoned outside my front door, courier says it was left outside my back door which is not accessible unless you climb over a 2 metre high gate !! It could very easily be picked up by anyone passing. Couriers are paid to deliver a parcel, not dump it in the pouring rain on a doorstep. I had no plans to go out today, so, if not stolen, it would have been out all night and until around 10am the following day, disgusting.
Really wish companies would stop using Evri, the parcels often go missing or not delivered even when you've paid extra for next day delivery. You also cannot speak to a person it's all bots. This also provides an opportunity for scammers. I commented on Instagram and then had multiple scam messages of people posing as Evri customer service employees. The irony being I don't think Evri have customer service employees. I'm genuinely going to have to stop online shopping as the last 3 out of 4 orders haven't gone smoothly when Evri have been involved
The last couple of months Evri have been terrible!My last order took for days to get to me after reaching the depot. I was eventually given a time of delivery between 5-7pm.My parcel arrived at 10-45pm and was just dumped on my doorstep.This is far to late at night and the didn't even bother knocking the door or closing my gate behind them.I made a order through tictok last Friday, which should have been delivered within 2 days.Tiktok done their part. As it has been with Evri since Sunday.It's still not out for delivery.There is no way of getting hold of anyone. Just this stupid virtual chat that doesn't give you a option for you to tell them the problem, it just tell me, 'great news, your parcel will be delivered tomorrow'.Tomorrow!!!! The person who I bought this present for, well it's there birthday today!I am so cross!!I live in a small village in Swanmore.We used to have such a lovely delivery man, and would always get our delivery either the same day as it reached the depot or the very next!And he always knocked the door to let us know it had arrived.This is a terrible company now, and should not still be running!
My complaint is as a seller who has been chasing a parcel since I dropped it off at the Parcelshop on 3 June where it was scanned and I was given a ticket. Parcel weighs 2.6kg and size is 13x13x22cm.H051JA0119366338According to tracking the parcel did not get collected but on checking next day with staff I was informed that all parcels had been collected. This is where the problems start as it turns out the package was not scanned by the courier/agency worker before he took it so unfortunately tracking could not be updated to show where it was in the system. I would be curious to know what the courier has done with this item, after all, a parcel doesn't just disappear into thin air but I will let you draw your own conclusions as to what could have happened. It is now 8 June and despite being told someone would get back to me by 6th I am still waiting..........
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