Review Time
I sent a parcel to return to a seller China using evri. It's been missing for months now and I'm being sent from pillar to post, asked to enter the same info repeatedly, instead of staff just sorting this out for me. It's costing me as much in time now as the 130 I spent on the purchase and parcel. Very frustrating experience.
Evri have come a long way. I have only had good deliveries,courteous drivers and updates on where my packages are, and when they will arrive. Evri's tracking system is good,and they follow my delivery choices well😊Thank you.
Evri is an absolute disgrace of a delivery company. I paid for express delivery and what do I get? Two separate messages claiming they “attempted delivery” and were “unable to deliver” — to a supermarket pickup point. A supermarket. That is open.
How exactly do you fail to deliver to a staffed, open, commercial premises — twice — and still have the audacity to send out notifications pretending an attempt was made? This isn’t incompetence; it’s outright dishonesty.
Don’t insult customers with fabricated delivery attempts. If you haven’t delivered the parcel, say so. But sending false updates while charging for express service is unacceptable.
Atrocious, misleading, and completely unreliable service.
UPDATE:
To make matters worse, the driver didn’t even enter the supermarket to use the Doddle facility and properly check the parcel in. Instead, they stood outside at the taxi pick-up point expecting me to be there — despite this being a supermarket collection delivery, not a personal handover. That is not a delivery attempt. You cannot claim “attempted delivery” when the driver hasn’t even gone inside to complete the process correctly. This goes beyond incompetence — it shows a complete failure to follow basic procedure.
FURTHER UPDATE.
Louis, with respect, this is exactly the problem.
Of course I want help — that’s why I paid for express delivery in the first place. Telling me to go to a generic help page or leave a voicemail is not “understanding what went wrong.” It’s passing the burden back to the customer.
You have my delivery details. You have my tracking number. You have the evidence of two so-called “attempted deliveries” to an open supermarket pickup point where the driver didn’t even enter the store. Why don’t you proactively investigate and contact me to resolve it?
It is astonishing that in 2026 a major delivery company still hides behind web forms and voicemail systems instead of providing direct, accountable customer support. This experience has been frustrating from start to finish — from fabricated delivery attempts to automated, copy-and-paste responses.
I would like this resolved properly, not redirected to another queue.
I sent a parcel next day delivery on the 16th of February. On 23rd it had still not been delivered. The tracking said failed to deliver will try next day. No next day try. No information has been fed back to me or the recipient This is totally unacceptable. I contacted Evri today who said they will urgency it.
Great service, quick and respectful - our "Evri guy" is so nice and puts packages where I ask when I'm not in. Some people say they've had bad service but I think it's down to your delivery driver. Ours is gold.
The delivery driver did not deliver our packages to our front doors( myself and next door neighbours package). It was dumped downstairs in the foyer where any body could have taken it. We seem to have a lot of problems with Evri drivers, packages go missing or not delivered properly to our doors. Delivery was on Friday 20th February 2026
Expected delivery with date and time received, however 15 mins before the scheduled time I received an email stating delivery would be the following day.
The following day I received a scheduled time, to be told the delivery was attempted 4 hours before.
This pattern recurred for over a week.
The chatbot is pointless. It uses a standardised framework and you never receive an actual update.
I would ask everyone to refrain from using Evri.
Appalling customer service, delivery, process and communication.
The default of putting stuff out the back door is genius …… however it is *not* the best place for my parcels currently as the neighbours have a leak so both parcels were soaked through. There is no “instructions” place where I could put “Please place at the top of the stairs to the basement behind the gate inside the close”
This would keep the parcel dry, save your courier some time and be a safe place
I was advised by email that my parcel was arriving. The door knocked and I answered it. Our courier was there with the parcel in his hand. Great service! Some deliveries that we've had, when you open the front door your parcel is on the ground, and no-one is there! I accepted my parcel! All good thanks.
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