Review Time
Evri's service in the Scottish Borders is very consistent. Unfortunately it's consistently bad. They've had my "next day" delivery at the local depot for 4 days. The only good thing I can say about them is, they once held one of my packages for so long that Amazon refunded it, then they delivered it the next day. They'd had it for 2 weeks...
Insert automatic response below Evri
I don't know what else I can say, as the local courier is superb. We have a couple of deliveries a week, and every time I give a 5-star rating for both him and for Evri.
Now the new local depot is open, our address gets an even better service as the parcels arrive even earlier.
The service was great my parcels were delivered on time as expected so thank you for that as I asked if im not in to take them to number 12 which is written on my front door if no one answers the door ,it makes it easy for everyone and safer no parcels to be left outside at anytime
a good fast delivery . unfortunately just one driver continually lets the company down and just leaves parcel without knocking outside so is easily taken by others, which is a shame . But all others drivers are simply amazing and professional throughout
I sent an A4 package containing documents that needed to be received urgently, TWELVE days ....And counting, the package has yet to be delivered! Sent 19.01.26 I doubt it will be received this side of Christmas! I will NEVER use this service again!
My parcel was left next to a blown over bin in the public alley, infrint of the gate that leads to my property. There was no attempt to leave the parcel at my adress. Of course no knock at the door as they didn't even bother to get to my door. Thank goodness I was in and saw the email so I was able to retrieve my parcel. Otherwise it would have been stolen. Lack of care and effort on the delivery drivers behalf.
He's lovely. The outer box was a bit disheveled but I doubt it was his fault. He had a lovely smile and seemed happy within himself which is what it's about. Delivering items is such a fleeting existence so you only get one chance to make a first impression. I hope he's paid well; he deserves it.
Shoe Zone via Amazon - collected by EVRI for next day delivery on 22/01...MISSING PRESUMED LOST AS OF 31/01...9 days and counting
Shoe Zone direct - despatched 30/01 at 20.22 and DELIVERED by Royal Mail 12.22 ON 31/01...16 hours
On the same day I ordered the Amazon package EVRI have lost, I also ordered another item which was delivered safely today by Yodel...all the way from CHINA to the UK
I don't know if I have the right of reply to Evri's comments below but I would like to say:
1 I have already been in email contact with two Evri offices having negotiated their AI 'help' online. Neither were able to do anything other than offer the same bland, meaningless reassurances you see below.
2 Notice in Evri's reply that the onus is on me to contact them to sort it out. They have the tracking number so should be falling over themselves to contact me.
Never again will use evri to sent parcel. Ive been ignored by cuatomer service. Oreder not delkvered after 2 weeks, still waiting in depo. 30 min call queue to hear each time tjat parcel will be with the guy within 48h. Missed 14 day return window.
Absolutely awful!
Unhelpful.
I've had 6 parcels sent via Evri to myself over the last several weeks. 4 of them "went missing" and I never received them.
1 of them didn't arrive for 6weeks and got sent back to the sender and no delivery was attempted. (seller re sent via different corrier and it arrived on a few days)
The last parcel was delivered late and the delivery driver just threw the parcel into the community hallway instead of delivery to my flat
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