Review Time
Appalling service. Driver got lost in spite of postcode and extra instructions on our location. he phoned to say he was lost, but...neither he or his co-worker could speak English. He abruptly hung up on me twice. We went to look for him, found him a few hundred yards away. Unable to install our dishwasher because of plumbing issue (not his fault) but then walked out of the house without further communication..just disappeared.. drove off. To be fair Expertlogistics were helpful when they contacted us later.
Had a range cooker delivery today the engineer would not fit because I didn't have a window for a purge ..this is a true fact .there is no window in kitchen .it does have a ventilator fan over the oven that works and is way over the 30 litres a min it complies to building regs vents to outside and draws fresh air from other rooms and as the required 10mm gap under the door ..the kitchen is mid house and the outside door and windows are a extension but looking at building regs the size of room leading to the out side door is in with in building regs requirements for floor area and opening including a 4 meters bi fold door 2 VELUX windows with closable vents ...all in explained to the very young engineer who I believe didn't have the knowledge to see that building regs would allow fitting of the stove even though a window wasn't in the kitchen and the extraction was more than enough ..very poor service and I'm guessing in house trained for gas fitting only and only in straight forward fits
Ordered a cooker with installation and recycling with Argos which was supposed to be delivered by these lot on 29/10/2021. Received an email and text the day before with tracking details and time slot which was booked for 1352-1752. My mum who is a diabetic didn’t use the oven to cook as they were coming during that time. By 1900 still no delivery, kept checking the tracker which is useless just kept saying item loaded. Argos not taking responsibility as they said I need to contact expert logistics, called no reply and still don’t know where my delivery is. Absolute shambles!!UPDATE!!Delivery still never turned up even Argos didn’t have a clue where the item was. Had to wait almost two weeks to get information stating the item arrived damaged so they never delivered it. Avoid them at all costs!!
This company today attempted to fit a new double oven into a space where an identical size unit was in a house 12 months old with modern electrics etc - so we thought it would be an easy job for "experts"...............On arrival they dumped the new £1,000+ appliance unprotected on to the wet lawn at the front of our house.No attempt to use any protective materials on our new kitchen worktops or tiled floor.Struggled to remove the existing oven whilst cursing audibly.Finally "installed" the new oven but not centralised within the unit to the point that one of the adjacent unit doors binds on the side of the oven.The top 1/3 of the oven unit is also not flush with the unit.Most concerning however is the electrical connection - the installer has left a large gap between the switch front plate and back box so an item (or someone's fingers) could easily touch a live electric terminal carrying 240 volts/30+ amps.The switch is also now upside down.That was this morning and as at 17:40 still waiting for a further call back.Very upset as we were looking forward to our new oven and we are now left with a poor and dangerous installation.
On Friday 15 Oct, my integrated larder fridge arrived with a fitter from ExpertLogistics and from the very outset he clearly didn’t know what he was doing, after admitting he was a gas fitter and never fitted a fascia door to a fridge. The result was he damaged the fridge door and my floor and the fridge was taken away. I subsequently spoke to ExpertLogistics reference the delivery and installation of a new fridge on 5 Nov.Today 25 Oct I received a text stating that a fridge was being delivered today. I again called ExpertLogistics and explained that I had previously arranged a delivery for 5 Nov, where they informed that there was no delivery scheduled for that date but I would receive a fridge today(25/10) and one tomorrow(26/10), so two fridges!!!!The contact stated that they would cancel both, however today’s delivery contacted me to state that they were en route.I don’t hold out any hope that tomorrow’s delivery will not arrive.I have never received any apology, the service at best is shambolic, this company seem to be totally in disarray, and are unable to organise deliveries, dates etc
Terrible (ongoing) experience with Expert Logistics:- During original delivery of a new garden shed, they inexplicably propped it up against our washing line, damaging it in the processThe product delivered was incorrect, which I presume was probably not the fault of Expert Logistics. However, they have been unable to collect the incorrect item on two occasions:- On the first "attempt", we were given a 7am to 7pm slot for collection. After making arrangements to be at home during these times, we received a message at 7am that morning saying that it would not take place.No explanation was ever given for this other than "not loaded", and that there could be "numerous reasons" for this.- Collection was rescheduled for a Friday, which again required making arrangements to be at home at that time. The customer services team specifically said that it would likely be late in the day to ensure that the driver had enough space in the vehicle for the collection.At around 3pm, we received a call from the delivery driver stating that he was 25 minutes away and asking what item it was he was collecting (!). When he was informed that it was a shed, he gruffly stated that he didn't have room for it. No apology or explanation as to why he had no idea what he was supposed to be collecting. He then refused to respond to any further contact, despite delivery times supposedly being between 7am and 7pm.We attempted to call customer services, and were stuck on hold for over half an hour before giving up. Customer services also did not respond to any emails during this time, despite it again being within working hours.The service has been shambolic, with a huge amount of inconvenience and stress involved for what should be a straightforward process.There are clearly fundamental issues with the customer services culture, where drivers seem to have no accountability and are able on a whim and without explanation/warning decide not to do the job they are supposed to be doing.
Do not use this company! ‘Expert’is the most inaccurate description for them.If you try to contact them by phone you’re put on hold and forced to listen to crap music. There is no advice as to where you are in the queue and you lose the will to live and hang up. This is clearly what they want you to do of course.We had a dishwasher delivered by them which had been damaged in transit and leaked all over the floor. They were supposed to send a van to pick up the old one and failed to do so. We are currently trying to book a slot with them to have it picked up, but have been on hold for hours. Why we need to book a slot is difficult to understand. It is standing on our drive getting saturated by heavy rain.Incompetent is too kind a word…..
Appalling customer service, impossible to get through. Delivered cooler 4 weeks after order, contract said within 3. On arrival, the technician lacked the skill to wire to bespoke 32A socket and refused to plumb the gas. Customer service representative no communication skills and offered no thoughts on solving the problem. Told them to leave the cooker as wanted no more to do with them. Already fed back, doubt it will go anywhere.Company seems to be on the way out by the rapid deterioration in recent reviews.
Ordered a Belling farmhouse range cooker from John Lewis. Waited four weeks for a date from EL for delivery and installation of the cooker. On the day the engineer turned up to connect the dual fuel electric/gas cooker, only to find he didn't actually have the cooker on the van. Their customer service is absolutely awful! I had to call several times to get a date for redelivery and install, which they originally stated would be another 2 weeks - I said this was too long and was delaying my kitchen install. They then came on a Sunday within 10 days of the first failed attempt. When they arrived on Sunday with the cooker, they had sent the wrong engineer who could not to dual fuel, only electrics and therefore wouldn't touch it but left us with the cooker. EL now say that because we took delivery of the cooker we are now not entitled to have them install it!! So now I have to find my own emergency electrician and plumber to install the cooker. Why Belling and John Lewis are working with this company is a mystery! They are absolutely useless.
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