Review Time
Booked a slot for cooker hood to be installed installer thought he knew everything when clearly he did not! He told me it wasn't a re-circulating cooker hood when it was and I had the carbon filters. Wasn't able to install as he wasn't a electrician who could install.2nd time sent a electrician out but could not complete the installation of the cooker hood due to the company not supplying them with angle grinder which was needed to fit the hood. Furious is a understatement.
This is concerning a fridge freezer delivery. Ordered on Samsung website for delivery on a Monday a week and a half away. Samsung emailed telling us it was dispatched. Sunday expert logistics texted to say will be delivering the following day. Monday text late afternoon saying, sorry we will not be delivering. Contact your retailer. Back to Samsung. They have not a clue where it is and do not appear to be able to get the information from expert. Summary:Delivery failed. Nobody knows where the fridge freezer is. We might get a fridge freezer, we might not. Next step refund from Samsung if they cannot sort this mess out. Remember your contract is with the retailer.
I ordered a washing machine to arrive on Thursday 25th November so you would think it would arrive on that day as what I specified. Received the confirmation text the day before that my delivery will be arriving the next day. Sat in all day Thursday, couldn’t get through to anyone Friday and finally arrived Saturday at 17:45. I paid to have the appliance fitted and the people come to deliver refused to fit because it was “not on their list to do” Hang on its on my list and it needs to be fitted that is the service I paid for. They said they can refuse to recycle the machine as again it was not on their list. Luckily they did after some persuasion. The customer service from start to finish has been terrible and why do AO use this awful company? I think they need to read the reviews on here. Oh and to top it off the people that delivered the machine said it’s not our problem, write a review as we’ve got one other job to do before we go back to Bristol. So I’ve spent my Saturday night fitting in a washing machine that I paid to fit
As with many others - arranged to be home and ready for a delivery that never came. Delivery between 14:40 and 18:40. Towards 6pm, update to delivery says it will now be between 6 - 8 and there are "5 deliveries before mine". Update to tracking system says 7 - 9, at which time of course your phone line is closed, so I can't contact anyone.Updated to 8 - 10 - the driver is still on the way. At 9pm, system says cannot receive any further updates but "Don't worry though, your driver is still on the way!", which it still says now (I think it unlikely the driver is on their way...).If you aren't able to deliver before 7pm, you should at least call (not rely on your tracking system), to offer explanation and re-schedule delivery. Rather than offer repeated guarantee of delivery late into the evening.
Terrible company,Failed delivery 3 times, not one fault on my end. Have taken 3 days off work now to wait in and still nothing has turned up. First was sent to the wrong address and then the other 2 times the driver never showed.Contacted and said would have to wait a further two weeks and won't be prioritised. It's a cooker as ours is broken and am getting concerned being unable to cook a basic meal as this company is taking near on a month to deliver the new one.
If I could give a minus star I would. Appalling service. I was given a five hour time slot for delivery. My time slot was 14:00 to 19:00 They called me 35 minutes after that time slot (not sure why they couldn't have rung me to say running late?!) to inform me that the person living at the address had not ordered a new machine. They were at the incorrect address. They then found the address and were just going to drop off the machine. It was meant to have been installed, as per my order. They were also meant to have removed the old machine, for which I had paid for. I was told that they had no instruction to remove the old machine. I think they need to look up the definition of EXPERT!! Atrocious!!
Absolutely appalling delivery service. 2 separate days holiday wasted waiting for deliveries that just don’t happen. Delivery 1 day set. text at 10.06 on morning of delivery to say “delay in transit”contact retailer. Fridge freezer lost !!!!!Replacement arranged by retailer and 2nd delivery arranged. Text on morning of delivery giving slot. Followed tracking app all day waiting, until 18.45 when the app then said “unable to successfully deliver order. Current status failed”and no further instructions as to what happens next.I do not have the heart or more days holidays to take to wait for another failed delivery. Thanks “Expert Logistics” for failing in your simple task of making a delivery…….twice !!!!!!!
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