Review Time
Stopped by for the first time earlier this week . While sitting in my truck, a lady pulled up to my immediate right in the lane beside me. The guys welcomed her there and asked how they could help. She said that she was selling her truck to a dealer today and wanted to go ahead and make sure the oil was changed . they commended her for wanting to do that, but explained that the Dealer was going to do that anyway, and that she could save money by not performing the services. She was an older lady and thanked him so much for being honest. She left with a smile. Just like I did.They made my day, and I let them know that it was very honorable of them to look after her. They did a great job for me as well. I would highly recommend this location.
Everyone was very friendly and helpful! I needed my oil changed and a new tire before a road trip. They were able to patch the tire up same day for me and when I returned to pick it up Jeff put the tire on for me and loaded my spare back up! I’m very pleased with the services from this location!
I scheduled an appointment for 10:30am at the 3001 Parkbrooke Cir, Woodstock, GA 30189 location, arrived 10 mins early. Zach tells me they are already 2 hours behind. 4 hours later, I called back to see how far up the line I had moved and by his voice he seemed irritated as he launches into how he's a first come first serve shop and there's a bunch of stuff they have to do and that the appointment system is really only to tell THEM what time I will be there and does not actually reserve a time slot for me. The appointment reminder says "OIL CHANGES" are first come, first serve. It does NOT say OTHER repair work appointments are first come first serve. I was not there for an oil change. It seems Express Oil has no respect for their customer's time and for us to take time off work and schedule an appointment is pointless. So, now I have to try and book with another shop and take even more time off work. I realize those guys are already at work so why should they care that they wasted MY time today? I suppose only their time is valuable. But, I'm just one person who doesn't matter. They won't miss my money or care one bit about this review.
I hit a pothole yesterday & it caused my brakes to feel spongey. I thought it was something major & arrived at EOC right when they opened. They kept me informed while looking at my vehicle, ran tests on it (I just bought this car) & test drove it. Turns out it was just air in my brake line & they didn’t charge me a dime! Amazing experience!!!
Super polite and courteous. My only reason for rating 4 stats is because after telling the technician I wasn't interested in changing my cabin air filter, he tried to tell me that the dirty filter would effect my motor.It's called a cabin air filter for a reason.I'm a woman, but I'm not stupid.
They were very professional and mature and unlike their competitor across the street they actually had, as the competitor would say, F150 oil filters. They were quick and easy and done and I was out the door in no time. I've been going to the one in Cedar Park, Texas for a long time so I knew that my experience was going to be great. I truly and highly recommend these guys so you too can enjoy the awesome experience that I have enjoyed.
Glenn was amazing. He was very nice & actually just calming. He spoke with politeness when explaining things to me & went the extra mile making sure I understood my own car. Thanks a lot & this is my new place to go to for my car's needs.
I wanted to take a second to say this location is beautiful & the whole team is incredible JT, Austin, Willie, Wes, Art, 😁 they did an amazing job from start to finish they are professional & efficient The price is more then fair I feel they go above & beyond every time I’ve been here I highly suggest you check them out for all your vehicle needs.
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Since 1979, Express Oil Change & Tire Engineers has been a leading automotive repair provider. Our unique model, with our signature 10 minute oil change and full-service mechanical to include tires, brakes, alignments, and much more in a single location, creates a truly rare one-stop shop for automotive repair and maintenance.
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